Associate Program Manager - Retail Products

ICF; Detroit (MI); Remote; USD 81,000 - 138,000; Full time

Job summary

An established industry player is seeking an Associate Program Manager to lead residential energy efficiency programs in the Midwest. This role involves managing client relationships, overseeing budgets, and ensuring compliance with regulatory guidelines. You will collaborate with various teams to implement effective strategies and achieve program goals. The ideal candidate will have a strong background in energy efficiency, excellent communication skills, and a strategic mindset. Join a dynamic team dedicated to making a positive impact in the community while enjoying flexible workplace arrangements and opportunities for professional growth.

Benefits

Flexible Workplace Arrangements

Tuition Reimbursement

401k Matching

Employee Stock Purchase Plan

Donation Matching

Volunteer Opportunities

Qualifications

• 3+ years of experience in energy efficiency or related programs.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Manage day-to-day operations and client contact for energy programs.
• Oversee budgets and track performance indicators.
• Coordinate with teams to meet program goals and compliance.

Skills

Client Relationship Management

Budget Tracking

Program Management

Analytical Skills

Communication Skills

Problem-Solving

People Management

Continuous Improvement

Education

Bachelor's Degree in Related Field

Tools

MS Office Applications

Job description

Associate Program Manager, Retail Products
Location: Remote - Candidates located in Michigan or Indiana are preferred

Ready to Make a Difference?

Working closely with the portfolio manager, this individual will be responsible for monitoring and supporting the successful delivery across multiple functional areas, including internal operations, client support, and stakeholder management.

Come join our team as an Associate Program Manager of residential energy efficiency utility programs in the Midwest. You will build and manage relationships with clients, manage subcontractors, and design and implement program strategies and plans. Management of the program includes meeting established goals while maintaining budgets, conducting cost-benefit analyses and evaluating the impact of residential products programs, and ensuring that programs comply with regulatory guidelines.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment of the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

This position requires experience with client relationships, budget tracking, invoicing, people management, and program management. The selected candidate will be responsible for the following core program responsibilities across the client territory:

• Manage day-to-day operations of the contract serving as the main point of contact for the client
• Direct oversight of program budgets and tracking & reporting Key Performance Indicators
• Review program performance towards goals on a regular basis including program forecasting
• Coordinate with client and ICF team to ensure all program goals are met, and adjust as needed to meet goals
• Assist in the direct support of client outreach, meetings, and ad hoc requests including 1-on-1 monthly client meetings
• Management of direct reports including but not limited to timesheet/expense approval, PTO approval, regular individual check-in meetings, and annual performance reviews
• Support monthly invoicing and reporting as well as all outreach, recruitment, marketing, QA/QC, and subcontractor activities
• Maintain up-to-date knowledge of Program requirements and ongoing Program updates
• Collaborate with regional and national teams to provide national cohesion and bring efficiencies & best practices to your client’s programs
• Other duties as required to support our work nationally and provide direct support to division leadership as needed.

What we need you to have (minimum qualifications):

• Bachelor’s degree in related field (or applicants can substitute one year of related experience for one year of education)
• 3+ years of related experience working in energy efficiency, energy, utility, or sustainability programs and/or related experience

What we would like you to have (preferred qualifications):

• Experience leading cross-organizational projects from planning to execution and managing client/vendor relationships
• Experience working with retailers and/or manufacturers and understanding the retail industry or programs that focus on energy efficient products
• Experience mentoring and leading teams

Professional skills you will use:

• Ability to establish influential partnerships at all levels
• Strategic mindset with the ability to identify new opportunities
• Demonstrated experience in continuous improvement and quality assurance/control theories, techniques, and application
• Excellent verbal, interpersonal, and written communication skills
• Strong analytical, problem-solving, and decision-making capabilities
• Team player with the ability to multi-task and work in a fast-paced environment
• Ability to analyze situations, identify existing or potential problems, and recommend solutions
• Sound business ethics, including the protection of proprietary and confidential information
• Ability to work with all levels of internal employees, as well as outside clients and vendors
• Superior interpersonal skills including courtesy, professionalism, and a cooperative attitude
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel)
• Ability to be flexible to handle multiple priorities
  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [e-mail] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications, and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$81,094.00 - $137,860.00 Michigan Remote Office (MI99)