Associate Professional, IT Operations

Ingram Micro Inc; United States; On-site; USD 56,000 - 90,000; Full time

Job summary

Ingram Micro Inc. in Moore, SC is seeking a seasoned technical support subject matter expert. You will monitor, troubleshoot and maintain IT solutions for onsite, facility, and remote users, with focus on networks, servers, AD, and security.

You will analyze issues, guide remediation, and support UAT testing and post-change troubleshooting. Ideal candidates have 3+ years in IT operations or technical support, experience with PC/laptop repair, basic network/server knowledge, and the ability to

Qualifications

• Two-year college degree or equivalent combination of education and experience.
• 3+ years of experience in IT Operations or similar technical support.
• Experience with PC/Laptop repair and troubleshooting.
• Basic network and server knowledge to assist troubleshooting and repairs.
• Experience with Active Directory for Windows servers.
• Warehouse Automation Systems experience is a plus.

Responsibilities

• Monitor, troubleshoot and maintain IT solutions for onsite, facility, and remote users.
• Assist with server and network deployment and basic security tasks.
• Provide on-site and remote support across the US and collaborate with IT teams.
• Perform UAT testing and troubleshoot post-change implementation.
• Explain practices and procedures to colleagues outside the job area.
• Work independently under limited supervision and adapt methods as needed.

Skills

IT operations

Technical support

Active Directory

PC/Laptop repair

Network troubleshooting

Security basics

Education

Two-year college degree

Tools

Windows servers

Warehouse Automation Systems

Job description

Your Role

Seasoned individual contributor working as a technical support subject matter expert. Responsible for the monitoring, troubleshooting and maintenance of all IT solutions at supported Office, facility, as well as remote users. Experience with network and servers' equipment with knowledge of network security, as well as assisting with server and network deployment experience. Working knowledge of basic, intermediate, and advanced Desktop/Laptop troubleshooting and assisting with network and server issues. Analyze computer issues and quickly develop the best course of action. Knowledge of Microsoft Suite and various productivity software. Assist onsite and remotely to support other facilities and associates within the US. Works under limited supervision for routine situations. Problems typically are not routine and require analysis to understand. Makes minor adjustments to working methods. Explains practices, procedures, and policies to reach agreements with others outside of the job area. Provides technical support and collaborates with various IT functions to complete IT projects. Assist with UAT testing and troubleshooting post change implementation. Proficient in the various competencies relevant to their job. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Ability to lift a minimum of 50 lbs. Works independently within established procedures associated with the specific job function. Normally receives little instruction on daily work. Determines methods and procedures for new assignments.

What you bring to the role

• Two-year college degree or equivalent combination of education and experience required.
• 3 + years of experience in IT Operations or similar area of technical support.
• Substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• Experience with PC/Laptop repair and troubleshooting.
• Basic network and server knowledge to assist in troubleshooting and repairs (replace bad disk drive, replace memory, restart server).
• Experience with Active Directory for Windows servers.
• Experience with Warehouse Automation Systems is a plus.

#LI-Onsite #LI-SK1

Salary and Benefits

The typical base pay range for this role across the U.S. is USD $56,000.00 - $89,600.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance.

U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Equal Opportunity Employer

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

About the Company

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey! This position is onsite at our Moore, SC office.

It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world.

What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.