Associate Product Manager (Work Remotely Anywhere in the U.S.)

Businessolver; United States; Remote; USD 86,000 - 108,000; Full time

Job summary

A leading company is seeking an Associate Product Manager to enhance their conversational AI product, Sofia. This remote role involves working with cross-functional teams to improve user experience and drive product strategy. Ideal candidates will have experience in product management and a passion for user-centric design.

Qualifications

• 2-3 years’ experience in employer benefits administration.
• 1-2 years in product management for customer-facing products.

Responsibilities

• Support implementation and development of product roadmap.
• Conduct product and competitive research to shape strategies.
• Collaborate with sales and marketing teams for go-to-market programs.

Skills

Data Analytics

Communication

User Experience

Empathy

Job description

Associate Product Manager (Work Remotely Anywhere in the U.S.)

Join to apply for the Associate Product Manager (Work Remotely Anywhere in the U.S.) role at Businessolver.

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

Sofia is Businessolver’s industry-first, award-winning personal benefits assistant. Sofia is an extension of our service center team, powered by machine-learning applications and empathetic design, to provide 24/7, personalized support to employees who have questions about their employer benefits.

We are looking for a product manager who can help evolve Sofia’s conversational AI design to be more human-centric and provide personalized, contextual recommendations across experience modalities (e.g., text, voice). We seek someone passionate about user experience and initiative design to support individuals in optimizing their benefits and living healthier lives.

You will work with a team focused on providing a best-in-class, omni-channel customer experience. This includes, but is not limited to, call center and mobile product managers, software and machine-learning engineers, computational linguists, UX designers, business intelligence (BI) analysts, and business stakeholders to enhance our digital, self-service capabilities.

Duties and Responsibilities

1. Support the implementation and development of Sofia’s product roadmap to enhance Sofia’s conversation design and features.
2. Develop strong cross-functional partnerships internally with product teams, engineering, member services, operations leaders, and BI teams to derive customer insights.
3. Conduct product and competitive research to help shape both long- and short-term strategies while balancing business needs.
4. Deliver intuitive and simple design for both chat and voice by working closely with UX design teams and writers.
5. Leverage data metrics to inform key business decisions and identify areas of opportunity, showcasing the effectiveness of solutions.
6. Create and deliver business requirements documents to demonstrate opportunities, ROI, and prioritize features.
7. Help create technical specifications to communicate required system changes, define and execute user acceptance testing, and lead efforts on end-user training, product testing, and rollout.
8. Collaborate with sales and marketing teams to develop successful go-to-market programs that enable sales to position call center solutions effectively, increase client retention, and support documentation for client implementation and operation teams.

Requirements and Qualifications

1. 2-3 years’ experience administering, consulting, or curating content related to employer benefits administration.
2. Minimum of 1-2 years of experience in product management on customer-facing products; experience with conversational AI/Chatbots and/or Digital Assistants is a plus.
3. Proven track record of leveraging data to understand customer needs and drive decisions and prioritization.
4. Ability to influence cross-functional teams without formal authority and manage ambiguity and competing priorities.
5. Knowledge of the product development lifecycle.
6. Excellent written/verbal communication and data analytics skills to influence decision-makers and promote solutions.
7. Strong learner/ seeker mindset and empathy.

The pay range for this position is $86K to $108K per year, determined by education, experience, skills, and market data.

This role is eligible for an annual bonus incentive plan.

Other benefits include a comprehensive package viewable here: Businessolver Benefits Guide.

The Businessolver Way…

Our team has spent two decades crafting a culture that challenges employees to perform at their best and have fun doing it. If you want to make a difference using your skills and experience, we want to hear from you!

Businessolver is committed to maintaining a secure environment and trains employees in security best practices. All employees are expected to adhere to policies and controls.

(For roles at AVP, DIR, VP, Head Of, or SVP levels):

Serve as a security contact, drive adoption and compliance with security policies, and liaise with the security team on privacy and security matters.

Equal Opportunity at Businessolver:

We are an Affirmative Action and Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, veteran status, or criminal history, in accordance with legal requirements.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Product Management and Marketing
• Industries: IT Services, Human Resources, Software Development