Associate Product Manager

Insight Global; Los Gatos (CA); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Insight Global is seeking a Product Specialist/Jr. Product Manager to support PMs by writing user stories, maintaining backlogs, and documenting feature behavior. This hybrid onsite role requires clear writing and strong organizational skills in a fast-paced environment.

You will coordinate QA, acceptance testing, and release notes, while keeping dashboards up to date and preparing tickets ahead of grooming sessions. This entry-level position offers contract-to-hire with growth potential.

Qualifications

• 0-2 years of professional experience in product coordination, QA, or related roles.
• Strong written communication and attention to detail.
• Ability to manage multiple threads and stay organized in a fast-paced environment.
• Experience with documenting features, edge cases, and configurations.

Responsibilities

• Write and maintain user stories and acceptance criteria in Jira from PM direction.
• Keep backlogs clean and well-described; avoid duplicates and stale tickets.
• Prepare tickets ahead of grooming and sprint planning.
• Document how features work in Confluence/Notion, including edge cases.
• Test stories against acceptance criteria and report gaps clearly.

Skills

Attention to detail

Fast learner

Bias to action

Clear writing

Organized

Data-driven

Ambiguity tolerant

Entry-level

Tools

Jira

Confluence

Job description

Title: Product Specialist/Jr. Product Manager

***Flexible Onsite - 1-2 days ideally***

Duration: 4-6 month contract-to-hire

PR: $30.00-35.00/HR

What You'll Do

• Write and maintain user stories and acceptance criteria in Jira from direction the PMs give you - clear enough that engineering can build from them without a follow-up meeting.
• Keep the Works and mobile backlogs clean: no duplicates, no stale tickets, no vague descriptions, statuses that reflect reality.
• Prepare tickets ahead of grooming and sprint planning so those meetings are short.
• Chase down the small unblocking details - a missing screenshot, an unanswered question in a comment thread, a dependency nobody linked.

Documentation

• Own product documentation for maintenance and inspections in Confluence and Notion, and keep it genuinely current rather than technically existing.
• Document how features actually work, including the edge cases and configuration options that trip up Support and Implementation.
• Maintain the reference material the rest of the company relies on: workflow diagrams, feature matrices, decision logs.

Acceptance testing and release support

• Test stories against their acceptance criteria before release and report what does not match, precisely and reproducibly.
• File clean bug tickets: steps to reproduce, environment, expected versus actual, evidence attached.
• Write release notes and help prepare what Support, Implementation, and Sales need for each release.
• Run the intake pipeline for maintenance and inspection feedback - support tickets, CSM escalations, customer requests - and turn it into a deduplicated, categorized, evidence-backed queue the PMs can prioritize from.
• Tag and link feedback so we can answer "how many customers have asked for this, and who are they?" in minutes rather than days.

Reporting

• Maintain the recurring dashboards and reports for the product area - adoption, work order throughput, inspection completion, mobile usage.
• Pull the numbers the PMs and leadership ask for, and be reliable about what they do and do not show.

What This Role Is Not

• You will not own the roadmap or set priorities. The PMs decide what we build; you make sure it gets built accurately and documented properly.
• A meaningful share of this job is careful, detailed, repetitive work. It is high-leverage and it is noticed - but it is not glamorous.

What We're Looking For

We care much more about how you think and work than about what is on your résumé. Specifically:

• Relentless attention to detail. You catch the inconsistency in the spec, the edge case nobody mentioned, the field that should have been required. Sloppiness genuinely bothers you.
• You learn fast and without hand-holding. Given a complex system and a week, you come back understanding it - and with a list of good questions.
• Bias to action. You would rather draft something imperfect and get it reviewed than wait to be told exactly what to do. You close loops without being chased.
• You write clearly. Most of this job is writing. Short sentences, no filler, unambiguous.
• You are organized by default. You can hold thirty open threads without dropping one, and you do not need a manager to build your system for you.
• You are comfortable with data. You can pull a number, sanity-check it, and explain what it does and does not prove.
• You are steady in ambiguity. Priorities at a growth-stage company move. You adapt without needing the ground to stop shifting.
• 0-2 years of professional experience in a role where being organized and accountable mattered - product or program coordination, implementation, QA or software testing, technical support, business or data analysis, operations, or consulting.
• Strong recent graduates with substantive internship experience are welcome.

Nice to have - genuinely optional

None of the following are requirements. We would rather hire the sharpest, most driven person in the pool and teach them the domain:

• Hands-on experience with Jira and Confluence.
• Exposure to facilities operations, maintenance management or CMMS software, work order systems, or facility inspections.
• Experience with K-12, higher education, municipal, or other public sector customers.
• QA or acceptance testing experience, or experience with mobile and field-facing products.
• Working knowledge of SQL, Figma, or Notion.