Associate Producer Engagement Consultant

Capital Blue Cross; United States; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Retirement Plan

Paid Time Off

Holidays

Volunteer time off

Incentive Plan

Tuition Reimbursement

Job summary

Capital Blue Cross in the United States is seeking an operational and relationship support role focused on producer programs. You will assist with implementing producer incentive programs, communications, and engagement strategies to support sales objectives.

You will collaborate with producer managers and internal stakeholders to ensure effective execution of producer-facing initiatives and gather market intelligence to drive opportunities across business segments.

Qualifications

• One year of healthcare, insurance, sales support, account management, customer service, or producer relations experience.
• Must have a bachelor.
• Basic understanding of healthcare and health insurance industry is preferred or learnable.
• Exposure to marketing, enrollment, and member information processes is helpful.
• Ability to translate data and insights into actionable discussions.

Responsibilities

• Cascade and promote Capital's initiatives to producer partners and collect market feedback.
• Engage with producer events and activities to maintain visibility and relationships.
• Identify growth opportunities aligned with Capital's priorities and producer profiles.
• Cultivate relationships with producers and internal teams across levels, including senior management.
• Direct targeted communications and coordinate educational opportunities for producers.
• Understand producer data, reports, and compensation programs; provide insights.

Skills

Relationship building

Communication skills

Analytical skills

Presentation skills

Multi-tasking

Team collaboration

Education

Bachelor's degree

Job description

Base pay is influenced by several factors including a candidate's qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it's why our employees consistently vote us one of the "Best Places to Work in PA".

This position provides operational and relationship support for producer programs and initiatives that support sales and business objectives. Assists with implementing producer incentive programs, communications, educational campaigns, and engagement strategies. Serves as a primary contact for routine producer requests and collaborates with producer managers and internal stakeholders to ensure effective execution of producer-facing initiatives.

Responsibilities and Qualifications

Responsibilities

• Cascade and actively promote Capital's corporate initiatives and priorities to producer partners as well as provide feedback internally from those agencies related to market perception and reaction.
• Actively participates in community activities and producer events to maintain visibility and cultivate relationships.
• With a working understanding of the corporate culture and business profiles of assigned producer agencies, identify mutually beneficial strategic growth opportunities that align with Capital's corporate priorities.
• Cultivate and manage relationships with all levels of employees within producer agencies, with a focus on senior management and corporate level contacts.
• Direct a multifaceted communication program to ensure messaging is deployed in a targeted manner to increase effectiveness and reinforce technological capabilities. Coordinate educational opportunities and communication plans for assigned producers to enhance their understanding of Capital's market capabilities and programs.
• Maintain understanding of producer data and reports, and compensation programs and opportunities.
• Gather market intelligence from producer agencies. Proactively sharing that information internally across all business segments and providing recommendations on opportunities.
• Develop strong relationships with internal business partners leading to the maximization of producer satisfaction.
• Participates in and successfully completes corporate training and licensing requirements.

Skills

• Ability to build and maintain productive relationships with producers, internal business partners, and cross-functional teams.
• Demonstrates professionalism, accountability, and strong customer service skills when interacting with producers and internal stakeholders.
• Strong interpersonal, communication, and analytical skills, with the ability to translate data and business insights into meaningful discussions.
• Ability to prepare presentations, reports, and producer communications with guidance from leadership and team members.
• Demonstrated ability to manage multiple priorities, adapt to changing business needs, and work effectively in a fast-paced environment.
• Self-motivated with a willingness to learn, develop industry expertise, and grow within the organization.
• Ability to collaborate with sales and internal teams to identify opportunities, share market intelligence, and support an exceptional producer experience.

Knowledge

• Basic understanding of the healthcare and health insurance industry, including products, distribution channels, and market dynamics.
• Foundational knowledge of health insurance products and an understanding of applicable state and federal regulations, or the ability to learn and apply this knowledge quickly.
• Basic understanding of health insurance funding arrangements, rating methodologies, underwriting principles, and benefit designs, or ability to learn.
• Familiarity with administrative processes related to marketing, quoting, enrollment, and membership information.
• General awareness of provider networks, reimbursement models, and key industry trends.
• Exposure to claims, account administration, compliance, or operational functions within a healthcare or insurance environment is preferred.

Experience

• One year of healthcare, insurance, sales support, account management, customer service, or producer relations experience.
• Prior experience working with external customers, brokers, producers, or business partners is preferred.

Education and Certifications

• Must have a bachelor