Associate Principal Technical Writer (Remote, USA)

Saviynt; Northern (KY); Hybrid; USD 157,000 - 182,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

401K

Unlimited PTO

Sick Time

Employee Recognition

Team Socials

Job summary

Saviynt seeks an Associate Principal Technical Writer to lead documentation for cloud-native identity and AI security capabilities. This remote role may require occasional travel to an office location.

You will craft configuration guides, API references, and troubleshooting resources for enterprise customers, collaborating with Product and Engineering to deliver accurate, user-friendly content. The ideal candidate has 12+ years in technical writing for enterprise software, strong cloud and IAM

Qualifications

• 12+ years of technical writing experience for enterprise software.
• Experience designing documentation for cloud-native products, preferably security or identity management.
• Familiarity with AI-enabled documentation and retrieval-ready content workflows.
• Experience with Python or JavaScript scripting and docs-as-code/CI/CD workflows.
• Excellent written and verbal communication skills and SME collaboration abilities.

Responsibilities

• Independently explore, configure, and test cloud-native security capabilities, including AI-powered ones.
• Create high-quality configuration guides, API references, integration instructions, and troubleshooting resources for enterprise customers.
• Develop documentation for online help, release notes, and product feature guides with technical accuracy.
• Collaborate with Product, Engineering, and SMEs to translate complex details into user-friendly content.
• Own documentation strategy for cloud-native identity and AI security capabilities from development through release.
• Investigate complex technical scenarios involving cloud infra, AI agents, non-human identities, and access controls.
• Design AI-enabled documentation workflows for content generation, validation, and retrieval readiness.
• Lead major documentation initiatives from conception to delivery; mentor peers on the team.
• Analyze usage data and feedback to identify gaps and drive improvements.

Skills

Cloud platforms

IAM security

AI/LLM content

REST APIs

Git workflows

Markdown

Jira

Education

Bachelor's degree or equivalent

Tools

Modern documentation platforms

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

Associate Principal Technical Writer

This is a remote position. Occasional travel to the office location may be required.

Saviynt is looking for an experienced Associate Principal Technical Writer to leaddocumentation for technically complex, cloud-native identity and AI security capabilities.

The ideal candidate combines strong technical communication skills with hands-on expertisein cloud platforms, identity and authorization technologies, and AI security, and iscomfortable independently exploring and configuring complex products.

You will also help shape our agentic documentation strategy, driving AI-enabled automationand AI-ready content practices across the Product Documentation team.

What you will be doing:

• Independently explore, configure, and test complex, cloud-native security capabilities,including those powered by AI, to deeply understand their functionality and use cases.
• Craft high-quality technical documentation, such as configuration guides, integrationinstructions, API references, and troubleshooting resources, that resonate with enterprisecustomers.
• Drive the development of documentation for online help systems, release notes, and product feature guides, ensuring technical accuracy and clarity.
• Collaborate closely with Product, Engineering, and other subject matter experts to translate intricate technical details into accessible and user-friendly content.
• Own documentation strategy and execution for complex, cloud-native identity and AI securitycapabilities, from early development through release and ongoing improvements.
• Independently investigate complex technical scenarios involving cloud infrastructure, AI agents,non-human identities, authentication and authorization, APIs, and runtime access controls.
• Design, implement, and scale AI-enabled and agentic documentation workflows for contentgeneration, validation, and quality improvement, including practices for AI/LLM-ready contentand retrieval readiness.
• Take ownership of major documentation initiatives from conception through delivery, ensuring a consistent and high standard of quality across all output.
• Mentor and guide other technical writers, sharing your expertise to elevate the entire documentation team’s capabilities.
• Analyze documentation usage, performance data, and stakeholder feedback to identify knowledge gaps and drive measurable improvement.

Why you'll love this role

• Get energized by unraveling complex technical challenges and translating them into clear,actionable guidance for users.
• Care deeply about the customer experience and ensuring they can successfully adopt andbenefit from sophisticated security technologies.
• Enjoy working with emerging technologies such as generative AI and helping shape AI-enabledand agentic approaches to documentation creation, validation, and delivery.
• Thrive in a dynamic environment where you can independently investigate, learn, andproactively identify documentation needs and opportunities.
• Take pride in owning critical documentation projects and seeing them through to successfulcompletion with minimal oversight.

What you bring

• Hands-on experience with at least one major cloud platform (AWS, Azure, or Google CloudPlatform) and cloud-native technologies.
• Strong understanding of cloud computing, enterprise security, Identity and AccessManagement (IAM), and emerging AI security concepts, including authentication andauthorization standards such as OAuth 2.0, OIDC, SAML, JWT, and policy-based access control.
• Demonstrated experience applying generative AI/LLM technologies to documentation orknowledge workflows, including familiarity with Retrieval-Augmented Generation (RAG)concepts and designing content for AI/LLM consumption and retrieval readiness.
• Hands-on experience with REST APIs, Git-based workflows, Markdown, Jira, and moderndocumentation platforms.
• Familiarity with AI security concepts, AI agents, and non-human identities.
• Excellent written and verbal communication skills, with a knack for simplifying complextechnical information.
• Strong analytical and problem-solving abilities, enabling you independently investigate andresolve technical ambiguities.
• Proven ability to collaborate effectively with diverse teams, including Product Managers andEngineers, and build strong SME relationships.
• A keen eye for technical accuracy, usability, and a deep focus on customer needs.
• Skill in mentoring and developing colleagues, contributing to the growth of the Documentationteam.

Qualifications

• 12+ years of technical writing or technical content development experience for enterprisesoftware.
• Bachelor's degree in Technical Communication, Computer Science, Engineering, English, or arelated field, or equivalent practical experience.
• Demonstrated experience in designing and developing documentation for technically complex,cloud-native products, preferably in the security or identity management space.
• Experience with modern documentation platforms and tools, including those that integrate AIcapabilities.
• Familiarity with scripting or programming using Python or JavaScript and docs-as-code/CI/CDworkflows.

Benefits

• Medical, Dental, Vision, Life Insurance
• 401K
• Unlimited PTO
• Sick Time
• Employee Recognition Programs
• Team Socials

$157,000 - $182,000 a year

We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $157,000-$182,000 annually.

You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Security & Compliance

This role requires adherence to Saviynt’s information security and privacy policies and procedures, including annual security training.

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.