Associate Principal Business Analyst, CRED Applications & Programs

FINRA; Rockville (MD); On-site; USD 90,000 - 120,000; Full time

Job summary

FINRA in Rockville, MD seeks an Associate Principal Business Analyst for Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs. You will analyze data, create reports, and collaborate with technology teams and business stakeholders to maintain application stability and improve processes.

You will participate in regression testing, monitor dashboards, resolve complex issues, manage entitlements, and support records management while upholding FINRA's values

Responsibilities

• Develops, maintains, and analyzes recurring operational, service-level, and ad-hoc reports and visualizations to monitor program performance and inform business decision-making.
• Serves as a liaison between business users, technology teams, vendors, and internal stakeholders to facilitate issue resolution, operational support, and the advancement of business initiatives. Gathers, documents, and validates business and functional requirements to ensure project deliverables align with end-user needs and organizational objectives.
• Participates in regression testing and post deployment validation for all application releases, and monitors system dashboards and application monitoring tools to identify, triage, and elevate issues to management as appropriate.
• Provides advanced support for complex operational issues escalated by the FINRA Support Center by resolving and documenting cases, incidents, and inquiries, investigating data discrepancies, and reviewing system performance to support application stability and operational effectiveness.
• Maintains user entitlements and access data for applicable applications, conducts periodic entitlement audits to ensure compliance and data integrity, and supports Information and Records Management activities in accordance with organizational policies and procedures.
• Demonstrates FINRA's values.
• Collaborates, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Skills

Data analysis

Reporting

Stakeholder collaboration

Requirements gathering

Issue resolution

Regressions testing

Job description

The Associate Principal Business Analyst in Credentialing, Registration, Education and Disclosure Regulatory (CRED) Applications & Programs team is responsible for providing operational and functional application support through data analysis, reporting, and cross-functional collaboration. This role works closely with technology teams and business stakeholders to resolve complex issues, drive process improvements, and ensure application stability. This position is an established individual contributor who works under moderate supervision.

Essential Job Functions

• Develops, maintains, and analyzes recurring operational, service-level, and ad-hoc reports and visualizations to monitor program performance and inform business decision-making.
• Serves as a liaison between business users, technology teams, vendors, and internal stakeholders to facilitate issue resolution, operational support, and the advancement of business initiatives. Gathers, documents, and validates business and functional requirements to ensure project deliverables align with end-user needs and organizational objectives.
• Participates in regression testing and post deployment validation for all application releases, and monitors system dashboards and application monitoring tools to identify, triage, and elevate issues to management as appropriate.
• Provides advanced support for complex operational issues escalated by the FINRA Support Center by resolving and documenting cases, incidents, and inquiries, investigating data discrepancies, and reviewing system performance to support application stability and operational effectiveness.
• Maintains user entitlements and access data for applicable applications, conducts periodic entitlement audits to ensure compliance and data integrity, and supports Information and Records Management activities in accordance with organizational policies and procedures.
• Demonstrates FINRA's values.
• Collaborates, both in-person and virtually, in furtherance of FINRA's mission of investor protection and market integrity.

Education/Experience Requirements