Associate Portfolio Executive

C.H. Robinson Europe BV; Missouri; Hybrid; USD 26,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid time off

Job summary

C.H. Robinson Europe BV is hiring an Associate Portfolio Executive to build and manage a customer portfolio with long-term, trusted relationships. You will leverage AI-powered tools to simplify quoting, planning, and scheduling while collaborating with carriers, suppliers, and internal teams.

You will engage with customers, re-engage dormant accounts, and drive growth across regions. The role requires strong communication, negotiation, and problem-solving skills in a high-energy, hybrid

Qualifications

• High School Diploma or GED required.
• Minimum 6 months Customer Engagement Experience internal or external.
• Ability to travel up to 10%.

Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Skills

Customer engagement

Relationship management

Negotiation

Communication

Time management

CRM proficiency

Problem solving

Education

High School Diploma or GED

Bachelor's Degree (preferred)

Tools

Microsoft Office

CRM software

Job description

Recruitment Fraud Alert Notice

It has been brought to our attention that fraudulent activity by scammers representing themselves as recruiters or employees is taking place throughout the world. The fraudsters typically reach out through false websites or fake e-mails claiming to be from the company and often request personal information or payments as part of their fake recruiting process. All C.H. Robinson applicants are only required to apply for positions through jobs.chrobinson.com, and we do not collect any financial commitment from candidates as a pre-employment requirement. If you're concerned that you have been contacted by an unauthorized C.H. Robinson recruiter or employee, please contact <[emailprotected]>. You may also report suspicious fraudulent activity to your local law enforcement agency or FBI. Thank you.

Job ID: R47137-3

Primary Location: Kansas City, MO United States of America

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long-term, trusted relationships. In this role, you will leverage AI-powered tools to simplify quoting, planning, and scheduling - so you can focus on selling, problem-solving, and growing revenue. You will operate with autonomy while being backed by the scale, technology, and credibility of a global supply chain leader. Supported by structured onboarding, coaching, and recognition for results, you will have a clear path for accelerated career growth in a high-performance environment. If you're driven, entrepreneurial, and motivated by winning with customers, this role offers the chance to run your own business - with unmatched support behind you.

RESPONSIBILITIES:

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re-engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day-to-day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team-first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand-ups.

Required Qualifications:

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external
• Ability to travel up to 10%

Preferred Qualifications:

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem-solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

At C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.

We value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion - within Sales, Global Forwarding, Operations, Account Management or other areas - so you can discover new interests, develop your strengths, and reach your life goals.

Compensation Range

$19.23 - $38.47

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

EOE\Disabled\Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Three medical plans which include
  • Prescription drug coverage
  • Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities

Learn more about our benefit offerings on ourBENEFITS & WELLBEING page