Associate Portfolio Executive

C.H. Robinson Worldwide; Kansas City (MO); On-site; USD 26,491 - 52,996; Full time

Benefits offered by this job

Flexible Spending Accounts

Health Savings Account

Paid Time Off (PTO)

401(k) with 6% company matching

Employee Stock Purchase Plan

Job summary

C.H. Robinson Worldwide in Kansas City is hiring an Associate Portfolio Executive to build and manage customer portfolios while fostering long-term relationships. This role involves leveraging advanced AI tools to enhance operations and support sales initiatives.

The ideal candidate possesses strong customer engagement experience and problem-solving skills. C.H. Robinson offers a range of benefits including flexible time off, health plans, and a supportive work culture.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months Customer Engagement Experience internal or external.
• Ability to travel up to 10%.

Responsibilities

• Build and grow a portfolio of customers.
• Re-engage dormant accounts and strengthen relationships.
• Respond to customer inquiries professionally.
• Coordinate with carriers to meet customer expectations.
• Quote and price freight accurately.
• Plan and execute shipments aligned to customer expectations.
• Identify account growth potential.

Skills

Customer Engagement Experience

Negotiation skills

Problem-solving

Collaboration

Attention to detail

Microsoft Office Suite

Education

High School Diploma or GED

Bachelor's Degree

Job description

C.H. Robinson is hiring an Associate Portfolio Executive to build and manage a customer portfolio while developing long‑term, trusted relationships. In this role, you will leverage AI‑powered tools to simplify quoting, planning, and scheduling—so you can focus on selling, problem‑solving, and growing revenue. You will operate with autonomy while being backed by the scale, technology, and credibility of a global supply chain leader. Supported by structured onboarding, coaching, and recognition for results, you will have a clear path for accelerated career growth in a high‑performance environment. If you’re driven, entrepreneurial, and motivated by winning with customers, this role offers the chance to run your own business—with unmatched support behind you.

Responsibilities

• Build and grow a portfolio of customers, strengthening relationships and uncovering needs to convert opportunities into active business.
• Re‑engage dormant accounts and expand within existing customers to increase volume, revenue, and wallet share.
• Own day‑to‑day customer interactions by responding quickly to questions, managing exceptions and escalations, and resolving conflict professionally.
• Coordinate with carriers, suppliers, and internal partners to meet customer commitments and service expectations.
• Quote and price freight, applying negotiation skills, market insight, and customer buying patterns to execute pricing strategy.
• Plan, build, and execute shipments (with AI agent support) aligned to customer expectations.
• Identify account growth potential and cultivate transactional relationships into more committed, repeatable partnerships supported by business development resources.
• Use data, reporting, and market/customer updates to uncover service and growth opportunities and inform daily priorities.
• Improve how work gets done by adopting new tools/technology, identifying automation opportunities, and helping document and follow SOPs.
• Operate with urgency and a team‑first mindset by supporting teammates’ customers when needed and contributing in daily/weekly stand‑ups.

Required Qualifications

• High School Diploma or GED.
• Minimum 6 months Customer Engagement Experience internal or external.
• Ability to travel up to 10%.

Preferred Qualifications

• Bachelor's Degree from an accredited college or university.
• Attention to detail, accuracy, and problem‑solving.
• Demonstrated negotiation, collaboration, and influencing skills.
• Proficient in Microsoft Office Suite of Programs.
• Values a diverse and inclusive work environment.

Compensation Range: $19.23 - $38.47 (base pay only; variable compensation not included).

Benefits

• Three medical plans which include prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account (including employer contribution).
• Dental and vision.
• Basic and supplemental life insurance.
• Short‑term and long‑term disability.
• Paid observed holidays.
• 2 paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada.
• Paid parental leave.Paid time off to volunteer in your community.
• Charitable giving match program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Broad range of career development, networking, and team‑building opportunities.

Equal Opportunity: C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.