Associate, People Support - Temporary

Pearson; United States; Ibrido; USD 22.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid setup

Laptop provided

Headset provided

Descrizione del lavoro

Pearson is seeking a motivated Communication Center Representative to support HR functions and ensure smooth department operations on a 5-month project. The role involves handling high-volume calls, monitoring emails/chats, and coordinating interviews while working across multiple HR systems.

The position requires strong communication, multi-tasking abilities, and proficiency with HRIS systems; hybrid work setup with standard hours and potential flexible scheduling.

Competenze

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills.
• Customer service skills and call center experience.
• Proficient in HRIS systems and strong technical skills required.
• Tech savvy; typing speed of 50+ WPM with strong MS Excel skills.

Mansioni

• Handle inbound and outbound phone calls from a large candidate and employee base, providing resolutions.
• Monitor and respond to incoming email/chat communications.
• Create and send mass email and call campaign communications.
• Work within multiple systems (Fusions, PEACS, Red Carpet) to respond in real time.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other duties.

Conoscenze

Call center experience

Typing 50+ WPM

MS Excel

HRIS systems

Multi-tasking

Strong communication

Formazione

Associate's degree or technical training

Strumenti

Fusions

PEACS

Red Carpet

Descrizione del lavoro

We are currently looking for a motivated Communication Center Representatives to join our team. As a Communication Center Representative, you will be responsible for supporting various HR facets and ensuring a seamless operation within the department.

At Pearson, we’re committed to a world that’s always learning and to our talented team that makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us always to be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

NOTE: This is only a 5-month project

As a Communication Center Representative, you’ll be responsible for:

• Handle inbound and outbound phone calls from large candidate and employee base (upwards of 20K), providing resolutions and resolving concerns.
• Monitor and respond to incoming email/chat communications.
• Creating and sending mass email and call campaign communications
• Work within multiple systems simultaneously (Fusions, PEACS, and Red Carpet) to respond in real-time callers.
• Perform fulfilment tasks such as assigning candidates to requisitions, sending offer letters, coordinating interviews, and other assigned duties.

To be successful in this role, you will ideally have:

• Minimum college or technical training preferred, or equivalent combination of education and experience.
• Ability to multi-task in a fast-paced environment; strong organizational and communication skills
• Customer service skills and call center experience
• Proficient in HRIS Systems and strong technical skills required.
• Tech savvy; minimum typing speed of 50+ WPM with strong MS Excel skills.

Working Conditions:

• Hybrid Setup
• Equipment will be provided for this assignment (Laptop and Headset).
• Core work hours: 8:00-5:00 local US Time Monday through Friday season, must have the ability to work a flexible schedule as business needs require. This may include extended weekday hours and occasional weekend hours.
• Office environment – ability to sit for long periods of time is necessary.

Employee Benefits:

We provide a competitive and compliant benefits package that includes:

Core Benefits:

• Health Maintenance Organization (HMO) coverage
• Government-mandated benefits: SSS, PhilHealth, and Pag-IBIG
• 13th Month Pay (Subject to PD 851) - will be computed on a prorated basis

Monthly De Minimis Benefits:

• Rice subsidy – Php 2,000.00
• Uniform and clothing allowance – Php 500.00
• Laundry allowance – Php 300.00
• Medical allowance – Php 250.00

Flexible working:

We are committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

Applications will be accepted through December 1, 2026. This window may be extended depending on the business needs.

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].