Associate, Payment Oversight

Sallie Mae; New Castle (DE); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive base salaries

Bonus incentives

PTO and holidays

401k with employer match

Comprehensive health benefits

Disability and life insurance

Flexible hybrid working arrangements

Parental leave and adoption programs

On-site fitness centers (Delaware)

Job summary

Sallie Mae in Delaware is seeking an Associate, Payment Oversight to support the ongoing execution and monitoring of business controls within the Payment Strategy team. You will partner with stakeholders to address risks and support remediation efforts, while documenting processes and maintaining control evidence.

The role emphasizes analyzing payment activity, supporting audits, and driving process improvements in a collaborative environment.

Qualifications

• Bachelor's degree in a relevant field and understanding of business processes, risk management, and internal controls.
• Exposure to systems used for process documentation and control management (e.g., Archer, PolicyTech).
• Strong analytical and problem-solving skills, with ability to identify and elevate control gaps and support remediation.
• Effective written and verbal communication skills, with ability to present findings to peers and leadership.

Responsibilities

• Support the execution, maintenance, and monitoring of existing business controls to ensure ongoing effectiveness.
• Assist with documenting processes, risks, and controls, and updating policies and procedures.
• Maintain and update issue, control, and remediation documentation in alignment with internal standards (e.g., Archer, PolicyTech).
• Support issue remediation efforts, including documenting issues, tracking progress, and maintaining updates in Archer.
• Execute recurring control checks and validations (daily/weekly/monthly).
• Perform data analysis to identify exceptions or anomalies in payment activity.
• Support audit and Business Controls Office (BCO) requests by gathering documentation and evidence.
• Work with cross-functional partners on process improvements and control enhancements.

Skills

Business processes

Risk management

Analytical thinking

Documentation & writing

Communication skills

Payments processing experience

Education

Bachelor's degree in a relevant field

Quality Management / Finance / Business / Engineering / Science

Tools

Archer

PolicyTech

Job description

When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You’ll Contribute

The Associate, Payment Oversight will support the ongoing execution and monitoring of business controls and quality processes within the Payment Strategy team. This role is designed to support existing processes, controls, and issue management activities, while partnering with stakeholders to address emerging risks and support remediation efforts.

What You’ll Do

• Support the execution, maintenance, and monitoring of existing business controls to ensure ongoing effectiveness


• Assist with documenting processes, risks, and controls, and updating policies and procedures


• Maintain and update issue, control, and remediation documentation in alignment with internal standards (e.g., Archer, PolicyTech)


• Support issue remediation efforts, including documenting issues, tracking progress, and maintaining updates in Archer


• Execute recurring control checks and validations (daily/weekly/monthly)


• Perform data analysis to identify exceptions or anomalies in payment activity


• Support audit and Business Controls Office (BCO) requests by gathering documentation and evidence


• Work with cross-functional partners on process improvements and control enhancements

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum: Indicate minimum education, skills and experience required.

• Bachelor’s degree in a relevant field (e.g., Quality Management, Finance, Business, Engineering, or Science)


• Understanding of business processes, risk management, and internal control frameworks


• Exposure to systems and tools used for process documentation and control management (e.g., Archer, PolicyTech)


• Strong analytical and problem-solving skills, with the ability to identify and elevate control gaps and support remediation


• Effective written and verbal communication skills, with the ability to clearly present findings to peers and leadership


• Ability to support multiple priorities in a fast-paced, deadline-driven environment


• Experience supporting payments processing, payment operations, or payment-related risk/control activities


• Understanding of business processes, risk management, and internal control frameworks

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

• Experience in internal controls, audit, risk management, or a related field


• Experience supporting issue management, remediation tracking, or audit engagements


• Exposure to control documentation or testing within a regulated environment

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the \"essential functions\" of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing that function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries


• Bonus incentives


• Generous PTO, Floating Holidays and 12 Federal Holidays observed


• Support for financial-well-being and retirement401k with employer match


• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more


• Employer paid short-term/long-term disability and basic life insurance


• Flexible hybrid working arrangements.


• Paid parental leave and adoption reimbursement programs


• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)


• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives


• Tuition Reimbursement and Family Scholarship Programs


• Career development and training opportunities

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.