Associate Patient Services Specialist - HEALTHPLUS

Providence St. Joseph Health; Lubbock (TX); On-site; USD 20,000 - 29,000; Full time

Job summary

Providence is seeking an Associate Patient Access Representative to assist patients with on-site registration and arrivals for scheduled and unscheduled visits. You will collect accurate demographic and insurance information and obtain patient liability at the time of service while ensuring a courteous, professional experience.

This role includes handling financial clearance on assigned accounts, supporting basic customer service tasks, and contributing to a smooth intake process.

Qualifications

• Demonstrated some knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned functions.

Responsibilities

• Assist patients during on-site registration and arrival for scheduled and unscheduled visits.
• Collect accurate demographic information and insurance details, and determine patient liability at the time of service.
• Perform financial clearance on assigned accounts during registration.
• Provide basic customer service and greet patients in a professional, friendly manner.

Skills

Revenue cycle basics

Hospital IT systems

Customer service

Job description

Description

Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Associate Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Required Qualifications:

• Demonstrated some knowledge of revenue cycle structure.
• Familiar with hospital information systems; maintain computer and office equipment skills.
• Ability to complete assigned functions.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Per-Diem
Job Shift: Day
Career Track: Admin Support
Department: 8002 CMG HEALTHPLUS SHARED
Address: TX Lubbock 2215 Nashville Ave
Work Location: Covenant Medical Grp-Nashville Ave
Workplace Type: On-site
Pay Range: $14.20 - $21.28
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.