Associate Patient Care Coordinator - Waukesha, WI

UnitedHealth Group; Waukesha (WI); On-site; Confidential; Full time

Job summary

An established industry player is seeking a dedicated team member to enhance patient experiences in a collaborative healthcare environment. This role involves greeting patients, managing confidential information, and coordinating admissions while ensuring high-quality service delivery. Join a mission-driven organization committed to improving community health and fostering a supportive workplace culture. If you are passionate about making a difference and possess strong customer service skills, this opportunity is perfect for you. Be part of a team that values compassion, innovation, and excellence in healthcare.

Benefits

Comprehensive Benefits Package

Incentive Programs

Equity Stock Purchase

401k Contribution

Qualifications

• 1+ years of customer service experience in a professional environment.
• Intermediate proficiency with Microsoft Office products.

Responsibilities

• Greet visitors and patients, ensuring excellent customer service.
• Handle confidential information and prioritize emergency needs.
• Coordinate patient admissions and maintain accurate records.

Skills

Customer Service

Communication Skills

Technical Knowledge

Problem-Solving

Education

High School Diploma / GED

Tools

Microsoft Office

Electronic Medical Records System

Job description

Explore opportunities with Optum, in strategic partnership with ProHealth Care. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact as an Optum Team Member supporting Pro Health Care and discover the meaning behind Caring. Connecting. Growing together.

Location: 725 American Ave, Waukesha, WI 53188

Primary Responsibilities:

• Greets visitors and patients in person
• Communicates by telephone or video conferencing, upholding excellent customer service
• Handles confidential information appropriately by protecting and disclosing information to only those authorized
• Prioritizes by assessing and analyzing information to identify immediate emergency needs
• Demonstrates technical knowledge and competence in the departmental procedures and maintains current physician on-call schedules to ensure appropriate communication to ProHealth Care Physicians
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient’s encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• May perform other duties upon request

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of customer service experience in an office setting or professional work environment
• Intermediate level of proficiency with Microsoft Office products
• Ability to work 40 hours per week, Monday-Friday between 6:45am – 4:30pm
• Must be 18 years of age or older

Preferred Qualifications:

• 2+ years of customer service experience in a hospital setting
• 2+ years of scheduling experience in a clinical setting
• Experience in a medical office or emergency department
• Experience with electronic medical records system
• Knowledge of medical terminology

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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