Associate Patient Care Coordinator - Sunnyside, NY

Queens County Bar Association; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health care organization is seeking an Associate Patient Care Coordinator in New York. In this role, you will support the patient care team by managing patient interactions, ensuring exceptional service, and maintaining health records using state-of-the-art technology. All candidates must possess a High School Diploma and strong customer service skills, with opportunities for growth in a supportive environment.

Benefits

Paid Time Off

Medical Plan options

Dental and Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Qualifications

• 1+ years of customer service or healthcare experience.
• Intermediate level of computer proficiency is required.

Responsibilities

• Greets patients and verifies insurance information.
• Schedules appointments and collects co-pays.
• Maintains confidentiality of patient information.

Skills

Customer Service

Time Management

Communication

Organizational Skills

Multi-tasking

Education

High School Diploma/GED

Tools

EPIC

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: A 40-hour work week schedule to be determined by the supervisor. The hours are Monday through Friday between the hours of 11:30 am to 8:00 pm. May float to other offices as needed.

Location: 47-01-Queens Blvd. Sunnyside, NY 11104 (Main Office) may be asked to float to: 116 East 16 th Street, Third Floor, New York, NY 10003 or 120 West 23 rd Street, Ground Floor, New York, NY 10011

Primary Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner
• Verifies insurance information, address and phone number of the patient, registers new patients
• Arrives patients on the computer for scheduled appointment
• Collects and posts co-pays and any other payment at time of service
• Schedules patients for future appointments
• Assists therapists with paperwork needed for pre-certification of therapy visits
• Answers telephone, takes messages for the practice, which may include voicemails, emails, and online bookings.\Confirms new patient appointments for the next day
• Performs clerical duties such as copying, faxing and filing
• Contact patient in case of no call
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• Ability to use an electronic health record (EPIC)
• Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings
• Helps ensure continuity of care and communication between Optum providers and other partners as appropriate
• Completes clinic reports and administrative duties to ensure exceptional patient care
• Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information
• Opens or closes the clinic facility
• Performs related work as required

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to travel 25% to Manhattan practices if needed for coverage
• Ability to attend training in Lake Success, NY

Preferred Qualifications:

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Knowledge of Medical terms
• Bilingual in Spanish and English

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

The salary range for this role is $ 16.00 to $ 28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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