Associate Patient Care Coordinator - San Antonio, TX

Optum; San Antonio (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Optum is seeking a Patient Service Representative to manage scheduling and documentation for patient visits in San Antonio, TX. The role requires strong customer service skills and proficiency in Microsoft Office. You'll be part of a team dedicated to improving health outcomes and supporting diverse populations in a medical office environment.

Benefits

Comprehensive benefits package

401k contribution

Incentive and recognition programs

Qualifications

• 1+ years of customer service experience required.
• Intermediate proficiency in Microsoft Office applications.
• Medical office experience preferred.

Responsibilities

• Schedule new patient evaluations and follow-up appointments.
• Verify patient insurance eligibility prior to visits.
• Maintain accurate documentation of all patient interactions.

Skills

Customer service

Communication

Organizational skills

Bilingual (English/Spanish)

Intermediate Microsoft Office

Navigating Google Maps

Education

High School Diploma/GED

Job description

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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday to Friday, 8 AM- 5 PM

Location: Onsite - 19500 IH 10W San Antonio, TX 78257

Primary Responsibilities

• Schedules all new patient evaluations for Supportive Care
• Schedules all follow up appointments for Supportive Care Providers, RNs, SWs and LVN/LPNs
• Verifies patient insurance eligibility prior to each visit
• Completes timely patient appointment reminders
• Responsible for mapping patient home visit driving routes for Supportive Care providers using web based applications to ensure maximum drive time efficiency
• Completes intake for all new patient referrals
• Updates and maintains master list of Supportive Care Patients for reports
• Answer phones, resolves call or routes to appropriate contact
• Maintains timely and accurate documentation of all patient interactions
• Manages medical records (Requests, verifies receipt of, maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in timely manner
• Processes requests for medical records release and maintains appropriate logs, etc.
• Greets patients as they arrive and manages 20 minute wait time (As applicable)
• Assists patients with intake processes including copying required documents (As applicable)
• Collects co-payments, co-insurance and deductibles and issues receipts (As applicable)
• Manages cashier box and daily deposits according to company policies (As applicable)
• Processes walk-in patients and visitors (As applicable)
• Performs all other related duties as assigned
  
  

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• Intermediate level of proficiency with Microsoft Office (to include Excel, Word and Outlook)
• Intermediate level of proficiency navigating Google Maps/ Map Quest
  
  

Preferred Qualification

• 1+ years of medical office experience including data entry
• 1+ years of experience with medical office procedures and medical terminology
• ICD 9 and CPT coding experience
• Ability to accurately sort and file materials by alphabetic or numeric systems
• Strong communication skills
• Bilingual (English/Spanish)
• Working knowledge of EMR and TruCare
  
  

Soft Skills

• Ability to lift up to 35 pounds
• Ability to push or pull heavy objects using up to 35 pounds of force
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to use fine motor skills to operate equipment and/or machinery
• Ability to receive and comprehend instructions verbally and/or in writing
• Ability to use logical reasoning for simple and complex problem solving
  
  

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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