Associate Patient Care Coordinator - Rockford, IL

UnitedHealth Group; Rockford (IL); On-site; Confidential; Full time

Job summary

Join a dynamic team dedicated to improving health outcomes as an Associate Patient Care Coordinator. In this role, you'll support patients and clinical staff, ensuring a welcoming environment and smooth operations in a healthcare setting. Your responsibilities will include managing patient communications, verifying insurance eligibility, and assisting with onboarding new patients. This role offers a chance to make a significant impact on the community while enjoying a comprehensive benefits package, including paid time off, medical plans, and educational reimbursement. Be part of a forward-thinking organization committed to health equity and excellence in patient care.

Benefits

Paid Time Off

Medical Plan Options

Dental Insurance

Vision Insurance

401(k) Savings Plan

Employee Discounts

Education Reimbursement

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Qualifications

• 1+ year of experience in an office environment, preferably in a medical setting.
• High School Diploma or GED required.

Responsibilities

• Provide reception and clerical support in the clinic’s front office.
• Assist patients with the check-in and check-out process.

Skills

Communication Skills

Data Interpretation

Customer Service

Problem Solving

Education

High School Diploma / GED

Tools

Microsoft Excel

Microsoft Outlook

Athena RMS

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As an Associate Patient Care Coordinator, you will be responsible for providing support to patients and the clinical staff. The Associate Patient Care Coordinator will greet and support the check in and check out for patients, register new patients, prepare paperwork and review for accuracy, verify completion of consents and insurance eligibility, process payments for in-person appointments, handle existing patient communications, manage internal referrals and ensure work locations are presentable and welcoming.

Location: 695 N Perryville Rd. Rockford, IL

Schedule: Monday-Thursday, 9am-7:30pm CST

Primary Responsibilities:

• Provide reception and clerical support in the clinic’s front office
• Ensure all locations are welcoming and adhere to brand guidelines
• Assist patients with the check in and check out process; review each patient’s chart prior to appointment and ensure consents and insurance verification are complete
• Collect and upload insurance cards and identification
• Assist with onboarding new patients, help patients access patient portal, prepare and confirm completion of paperwork, ensure consents and insurance verification are complete
• Answer incoming calls and return voicemails timely, respond to patient questions and triage incoming requests to appropriate departments
• Assist in updating and/or scheduling existing patient appointments and internal referrals with providers
• Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointment fees
• Ensure patient inquiries are addressed quickly, including resolving patient insurance eligibility issues
• Monitor clinician/admin/OBC inbox and respond accordingly and take necessary steps
• Secure patient information and maintain patient confidentiality

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ year(s) of experience in an office environment (preferably in a mental health or medical setting)

Preferred Qualifications:

• Experience with insurance verification
• Experience working with computers for professional communication and medical documentation - Microsoft Excel, Outlook, Athena RMS (or other EHRs)
• Basic understanding of medical terminology
• Ability to interpret a variety of data and instructions furnished in written, oral, diagram, or schedule form
• Written and verbal communication skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical staff
• Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions

The salary range for this role is $16.00 to $28.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race