Associate Patient Care Coordinator - Phoenix, AZ - 2281539

Primary Care Plus; Phoenix (AZ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Associate Patient Care Coordinator in Phoenix, AZ. This role is pivotal in providing first contact for patients, ensuring accurate information, and facilitating high-quality healthcare services. The ideal candidate will have strong customer service skills and a commitment to improving health outcomes. Join a team dedicated to diversity, equity, and inclusion while enjoying competitive pay and comprehensive benefits.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Education Reimbursement

Referral Bonuses

Qualifications

• 1+ years of customer service experience.
• 1+ years of experience with requesting and processing financial payments.

Responsibilities

• Maintain up-to-date knowledge of registration requirements.
• Ensure accurate entry of demographic information.
• Verify insurance benefits and document details.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma / GED

Job description

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Join to apply for the Associate Patient Care Coordinator - Phoenix, AZ - 2281539 role at Primary Care Plus

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. We value representing an important first impression. Our professionalism, expertise, and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, enabling us to provide high-quality, compassionate healthcare services to all, regardless of their ability to pay.

Location: 350 W Thomas Rd., Phoenix, AZ 85013

Responsibilities

1. Maintain up-to-date knowledge of registration requirements across various hospital areas.
2. Ensure complete, accurate, and timely entry of demographic information into the ADT system during registration.
3. Properly identify patients to prevent duplicate medical record numbers.
4. Review assigned accounts for accuracy and completeness of documentation.
5. Meet CMS billing requirements and document compliance within the hospital’s system.
6. Collect and enter data accurately to ensure proper reimbursement.
7. Review all information entered in ADT on pre-registered accounts.
8. Verify all information with patients at registration, correcting errors as needed.
9. Obtain signatures on required forms.
10. Scan all necessary documents into the system.
11. Provide patients with required printed materials.
12. Follow downtime procedures accurately when the system is offline.
13. Assess self-pay patients for eligibility and initiate processes when appropriate.
14. Monitor and address tasks related to Mede/Analytics PAI tool.
15. Verify insurance benefits using electronic systems or by contacting payers.
16. Document insurance verification details thoroughly.
17. Obtain referral, authorization, and pre-certification information and document accordingly.
18. Verify medical necessity for outpatient services and notify patients about ABN requirements when applicable.
19. Identify payer requirements for medical necessity.
20. Verify patient liabilities, calculate payments, and request payment at registration.
21. Identify and notify patients of any outstanding balances, and set up payment plans if needed.
22. Document financial conversations and agreements accurately.
23. Follow department policies when collecting payments and issuing receipts.
24. Clarify and document the division of financial responsibility.
25. Escalate accounts as necessary based on verification outcomes and patient ability to pay.

What Are The Reasons To Consider Working For UnitedHealth Group? It includes competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Offerings include paid time off, medical, dental, vision, life insurance, disability coverage, 401(k), education reimbursement, discounts, assistance programs, referral bonuses, voluntary benefits, and more. Details can be found at: http://uhg.hr/uhgbenefits

You will be rewarded and recognized for your performance in a challenging environment that provides clear success pathways and development opportunities.

Required Qualifications

• High School Diploma / GED or higher
• 1+ years of customer service experience
• 1+ years of experience with requesting and processing financial payments
• Beginner proficiency with computers/data entry
• Ability to work from 6:00pm – 4:30am, Friday – Monday

Preferred Qualifications

• Experience in hospital Patient Registration, physician offices, insurance companies, or revenue cycle roles
• Understanding of insurance policies and procedures
• Knowledge of medical terminology
• Basic mathematics skills for payment calculations

Soft Skills

• Excellent interpersonal, communication, and customer service skills
• Note: The sign-on bonus applies only to external candidates; internal candidates are ineligible.

The salary range is $16.00 to $28.85 per hour, based on full-time employment and various factors. Benefits include a comprehensive package, incentives, stock purchase, and 401(k). Details are provided in the original description.

At UnitedHealth Group, our mission is to help people live healthier lives and improve the healthcare system. We are committed to diversity, equity, and inclusion, addressing health disparities, and environmental responsibility. We are an Equal Opportunity Employer and a drug-free workplace. Candidates must pass a drug test before employment.