Associate Patient Care Coordinator - Irwin, PA

Optum; Irwin (Westmoreland County); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization seeks a patient-oriented service representative in Irwin, PA. This role involves clerical duties in a fast-paced environment, ensuring accurate patient data management and providing excellent customer service. Join a team committed to improving health outcomes and enjoy competitive pay along with comprehensive benefits.

Benefits

Paid Time Off

Medical Insurance

401(k)

Education Reimbursement

Employee Discounts

Referral Bonuses

Qualifications

• Ability to work full-time (40 hours/week) with flexible shifts.
• Reliable transportation and valid US driver's license required.

Responsibilities

• Communicate with patients to complete registration and collect health info.
• Verify insurance coverage and discuss financial obligations with patients.
• Generate and analyze patient data reports.

Skills

Customer Service

Communication

Interpersonal Skills

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Join us to make an impact on the communities we serve as we advance health equity globally. Come make a difference: Caring. Connecting. Growing together.

Role Overview: Responsible for providing patient-oriented service in a clinical or front office setting; performs clerical and administrative duties related to patient care, including greeting, check-in, answering phones, collecting payments, processing paperwork, and other front office tasks in a fast-paced, customer-focused environment.

Hours: Monday - Friday, 6 AM - 6 PM; Saturday, 6 AM - 4:30 PM. You will work 8 hours within these time frames.

Location: 8775 Norwin Avenue, Irwin, PA.

We offer comprehensive paid training, with hours to be discussed on your first day or based on your schedule.

Primary Responsibilities:

1. Communicate with patients and/or families in person or by phone to complete registration, collect demographics, health info, verify insurance.
2. Use computer systems to enter, access, or verify patient data ensuring accuracy.
3. Gather clinical info, process referrals, pre-certifications, pre-authorizations as per insurance requirements.
4. Verify insurance coverage, benefits, and create price estimates or re-verifications as needed.
5. Collect co-pays and discuss financial obligations with patients.
6. Identify and collect outstanding balances from previous visits.
7. Collect data directly from patients.
8. Respond to patient and caregiver inquiries with compassion and respect.
9. Generate and analyze patient data reports, follow up on issues.
10. Maintain up-to-date knowledge of registration requirements.

Why Work for UnitedHealth Group? Enjoy competitive pay, comprehensive benefits, performance rewards, and a supportive management team. Benefits include:

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, Vision, Life & AD&D Insurance, Disability coverage
• 401(k), Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Referral Bonuses
• Voluntary Benefits (pet, legal, LTC insurance, etc.)

More info: http://uhg.hr/uhgbenefits

We reward and recognize performance, offer clear success pathways, and provide development opportunities for other roles.

Required Qualifications:

• High School Diploma/GED or higher
• Ability to work full-time (40 hours/week), flexible shifts 6 AM - 6 PM, including weekends and holidays
• Ability to stand for most of the shift
• Reliable transportation and a valid US driver's license

Preferred Qualifications:

• 1+ years customer service experience in healthcare or related fields
• Proficiency with Microsoft Office
• Experience in hospital or physician office registration, insurance reimbursement, or financial verification
• Knowledge of medical terminology and insurance policies
• Basic math skills for financial transactions

Soft Skills: Strong interpersonal, communication, and customer service skills.

Note: The sign-on bonus is only for external candidates. Internal employees are ineligible.

The salary range is $16.00 to $28.85 per hour, based on full-time employment and various factors. We offer a comprehensive benefits package and incentives.

Our mission: Help people live healthier lives and improve the health system for everyone, addressing disparities and promoting equity.

UnitedHealth Group is an Equal Opportunity Employer, committed to diversity and inclusion. We are a drug-free workplace requiring a pre-employment drug test.