Associate Patient Care Coordinator - Hybrid in Worcester, MA - 2275243

Primary Care Plus; Worcester (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization is seeking an Associate Patient Care Coordinator in Worcester, MA. This hybrid role involves coordinating patient services, administrative support, and ensuring high patient satisfaction. The ideal candidate will have customer service experience and a high school diploma. Benefits include competitive pay, health insurance, and education reimbursement.

Benefits

Health Insurance

401(k)

Paid Time Off

Education Reimbursement

Employee Discounts

Qualifications

• At least 1 year of customer service or call center experience.

Responsibilities

• Verify and update patient insurance and demographic information.
• Manage EPIC in-basket messaging and follow up on requests.
• Assist with administrative paperwork and guide departmental staff.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Tools

Microsoft Applications

Job description

Associate Patient Care Coordinator - Hybrid in Worcester, MA - 2275243

Join Primary Care Plus as an Associate Patient Care Coordinator in a hybrid role based in Worcester, MA.

About the Organization: Optum, a global organization, delivers care supported by technology to help millions live healthier lives. We are committed to diversity, inclusion, and health equity, aiming to improve health outcomes by connecting people with the necessary care, pharmacy benefits, data, and resources.

Position Overview: This role involves coordinating various services for patients, providing administrative support including registration, scheduling, collection of co-payments, and ensuring high patient satisfaction.

Schedule: Monday-Friday, 8:30am-5pm EST. Initial onsite training at 5 Neponset St., Worcester, MA, for 12 weeks, with the role transitioning to a hybrid model requiring at least 2 days onsite per week afterward.

Key Responsibilities:

• Verify and update patient insurance and demographic information using the computer system.
• Respond to urgent needs by contacting providers as necessary.
• Manage EPIC in-basket messaging and follow up on requests.
• Handle referrals and patient education regarding managed care and referral processes.
• Maintain and communicate patient schedules, including appointment changes and reminders.
• Notify relevant parties of appointment updates and manage recall lists.
• Assist with administrative paperwork and guide departmental staff on policies.

Benefits and Perks: Competitive pay, comprehensive benefits including health insurance, 401(k), paid time off, education reimbursement, employee discounts, and more. Details at uhg.hr/uhgbenefits.

Qualifications:

• High School Diploma or GED.
• At least 1 year of customer service or call center experience.

Preferred Qualifications:

• Experience in healthcare or medical office settings.
• Strong communication skills and knowledge of office procedures.
• Basic proficiency in Microsoft applications.
• Bilingual in English/Spanish is a plus.

Salary range: $16.00 to $28.85 per hour, based on experience and other factors. The company is an equal opportunity employer committed to diversity and inclusion.