Associate Patient Care Coordinator

Optum; Shrewsbury (MA); On-site; USD 22,041 - 39,950; Full time

Benefits offered by this job

Paid Time Off

Medical plan options with HSA/Health M

Dental, Vision, Life & AD&D Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary benefits

Job summary

Optum is seeking an Associate Patient Care Coordinator in Shrewsbury, MA to support the care team by verifying insurance, updating patient data, and collecting co-pays. You will handle scheduling inquiries and ensure accurate demographic information while adhering to Lean processes.

This full-time role emphasizes excellent customer service and regulatory compliance. The position offers a Monday–Friday schedule, competitive benefits, and growth opportunities within a mission-driven organization

Qualifications

• High school diploma or GED required.
• 1+ year healthcare or customer service experience.
• Ability to navigate multiple screens and document electronically.

Responsibilities

• Verifies, re-verifies, and authorizes patient insurance coverage and eligibility.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co-payments and other balances.
• Reviews insurance denials to find errors.
• Maintains records and makes daily cash deposits as assigned.
• Notifies providers and patients of scheduling changes and updates.

Skills

Customer service

Healthcare experience

Typing while on phone

Attention to detail

Education

High School Diploma/GED

Tools

Epic EMR

Microsoft Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description – Associate Patient Care Coordinator (2373602)

Associate Patient Care Coordinator – 2373602

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

The Associate Patient Care Coordinator is responsible for completing set processes and protocols, working cooperatively with all members of the care team to support the vision and mission of the organization, delivering excellent customer service, and adhering to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule (FT, 38.75 hours): Monday‑through‑Friday, 7.75 hrs per day, 7:30 am‑5 pm. The schedule will be determined by the practice manager upon hire.

Location: 380 Maple Avenue, Shrewsbury, MA

Primary Responsibilities

• Verifies, re‑verifies, and authorizes patient insurance coverage and eligibility utilizing computer‑based patient registration/scheduling systems.
• Verifies and updates demographic, insurance, and other patient information.
• Confirms, collects, and posts patient co‑payments and other outstanding balances.
• Reviews insurance denials to find errors.
• Maintains records and makes daily cash deposit as assigned.
• Identifies problem‑related priorities and responds to emergency needs by contacting or interrupting physician/provider within guidelines.
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Notifies providers, patients and others of changes such as new scheduling, re‑scheduling, no‑show, emergency appointments and add‑ons.
• Complies with health and safety requirements and with regulatory agencies such as DPH, etc.
• Complies with established departmental policies, procedures, and objectives.
• Enhances professional growth and development through educational programs, seminars, etc.
• Attends a variety of meetings, conferences, and seminars as required or directed.
• Regular, reliable, and predictable attendance is required.
• Performs other similar and related duties as required or directed.

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with short‑term disability and long‑term disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED.
• 1+ years of healthcare or customer service‑related experience.
• Intermediate level of proficiency with Computer‑Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology).
• Ability to work Monday‑Friday between the hours of 7:30 am‑5 pm EST.

Preferred Qualifications

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co‑pays and maintaining medical records.
• Proficiency in Microsoft Office (Word, Excel and Outlook).
• Knowledge of Epic EMR software.
• Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training.

Soft Skills

• Ability to work independently and maintain good judgment and accountability.
• Ability to prioritize tasks to meet all deadlines.
• Ability to work well under pressure in a fast‑paced environment.
• Demonstrated ability to work well with health care providers.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. The salary for this role will range from $16 to $29 per hour annually based on full‑time employment. In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1‑866‑566‑8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.