Associate Patient Care Coordinator

UnitedHealth Group; Redlands (CA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator to provide front-office support in Redlands, CA. The role involves appointment scheduling, patient registration, cashiering, and answering calls in a busy clinical setting.

Schedule is Monday–Friday, 8:00 AM–5:00 PM at 2 W Fern Ave. The position offers a comprehensive benefits package and opportunities for career development within a values-driven environment.

Qualifications

• High School Diploma or GED.
• 6+ months of experience working in a customer service-based role.
• Basic level of experience with MS Office.

Responsibilities

• Greets patients and directs them to appropriate departments.
• Answers multiple phone lines and directs calls; takes messages as needed.
• Verifies patient information and insurance eligibility; collects payments.
• Directs patients to complete forms and handles related paperwork.
• Notifies provider’s assistant of no-shows and cancellations.
• Schedules follow-up appointments and confirms appointments with patients.
• Contacts bumped patients and reschedules appointments as needed.
• Performs front-office duties in a fast-paced clinical environment.

Skills

Customer service

Education

High School Diploma or GED

Tools

MS Office

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2396345)

Associate Patient Care Coordinator - 2396345

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to startCaring. Connecting. Growing together.

TheAssociate Patient Care Coordinatoris responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

Schedule:Monday – Friday, 8:00AM – 5:00PM

Location: 2 W Fern Ave, Redlands, CA 92373

Primary Responsibilities

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Directs patients to complete forms and processes patient-related paperwork
• Informs provider’s assistant of no shows and cancellations
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Contacts “bumped” patients and reschedules appointments as appropriate
• Performs various front-office duties in a fast-paced, customer-oriented clinical environment, as assigned

What are the reasons to consider working for UnitedHealth Group?

Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• 6+ months of experience working in a customer service-based role
• Basic level of experience in MS Office

Preferred Qualifications

• 1+ years of experience working in a customer service role
• 1+ years of experience working in a healthcare office setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 to $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.