Associate Patient Care Coordinator

UnitedHealth Group; Town of Carmel (NY); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical, dental and vision insurance

401(k) plan with company match

Job summary

UnitedHealth Group in Carmel, NY is hiring an Associate Patient Care Coordinator to support patient intake, information verification, and scheduling within a busy care team. This role focuses on accuracy, service excellence, and HIPAA compliance in a fast-paced environment.

You will verify insurance, update records, coordinate appointments, and assist with referrals while delivering compassionate, patient-centered care. Some travel may be required as needed.

Qualifications

• High School Diploma or GED required.
• 1+ years of computer proficiency using Outlook, Excel and Word.
• 1+ years of customer service and healthcare-related experience.
• Willingness to travel to other offices as needed.
• Experience with electronic health records preferred.

Responsibilities

• Greet patients and visitors in a courteous manner.
• Verify patient information and insurance details.
• Perform insurance verification on the date of service.
• Schedule appointments and manage records.
• Maintain HIPAA confidentiality and compliance.

Skills

Customer service

Healthcare knowledge

Education

High School Diploma/GED

Tools

Microsoft Outlook

Excel

Word

Electronic Health Records

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2399895)

Associate Patient Care Coordinator - 2399895

Optum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in Carmel, NY. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you’ll be an integral part of our vision to make healthcare better for everyone.

At Optum, you’ll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be whileCaring. Connecting. Growing together.

Optum has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator t o join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: 40-hour work week, Monday through Friday, between the hours of 7:00 am to 6:00 pm. The schedule will be determined by the manager upon hire. (Hours may change due to business needs)

Primary Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling appointments in an organized and efficient manner
• Obtain patient signatures for required documents
• File and maintain medical records
• Confirms and schedule appointments
• Follow the Payment Security policy and procedures according to Optum Medical guidelines
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Comfortable working in high pace environment
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Ability to travel to other offices if needed
• Cross-train and help in other locations if needed\ departments if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

H igh School Diploma/GED

• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
• 1+ years of customer service and\or healthcare related experience
• Ability to work the hours listed in the job posting
• Ability to travel to other offices if needed for coverage

Preferred Qualifications:

Experience working with an electronic health record

• Knowledge of Medical terms
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

Ability to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.