Associate Patient Care Coordinator

UnitedHealth Group; Groton (CT); On-site; USD 22,000 - 40,000; Full time

Job summary

ProHealth Physicians, part of the Optum family, is seeking an Associate Patient Care Coordinator in Groton, CT. The role is full-time (40 hours) Monday–Friday 8:00 AM–6:00 PM with rotating Saturdays 8:00 AM–noon; potential to float to nearby practices.

Office location: 495 Gold Star Highway, Groton, CT. The position supports front-desk operations, verifies demographic and insurance information, collects co-pays, and coordinates patient scheduling using the EHR system.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Access to reliable transportation and a valid US driver’s license.

Responsibilities

• Greet patients and conduct check-in process.
• Load or update demographic information and insurance details.
• Verify eligibility and flag appointments accordingly.
• Handle co-pays and post payments in the PM system.
• Schedule appointments using approved guidelines and communicate with clinicians.
• Monitor reminders and follow up with no-shows for chronic or preventive care.
• Ensure documents and lab results are available in the EHR before visits.

Skills

Customer service

Communication

Attention to detail

Job description

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behindCaring. Connecting. Growing together.

ProHealth Physicians Pediatricshas an immediate opening for a friendly, patient focused and detail-oriented Associate Patient Care Coordinator to join our team.

The position is full-time (40 hours/week) Monday - Friday 8:00 AM - 6 PM and rotating Saturdays 8:00 am to noon. May be asked to float to local practices in the region for coverage.

Office Location: 495 Gold Star Highway Groton CT

Primary Responsibilities:

• Greet patients and conduct check-in process
• Collect or verify demographic information, including key demographic fields
• Load or update insurance information as needed
• Verify eligibility and flag appointment accordingly
• Scan insurance card(s)
• Collect co-payments and outstanding balances
• Post payments received in practice management system and provide system-generated receipts
• Acknowledge patients in PM
• Schedule appointments using approved scheduling guidelines
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, 'no show,' for follow up appointments for chronic conditions or preventive care
• Monitor administrative tasks in the EHR and respond timely
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble, and balance batch(es) according to ProHealth cash control procedures
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner always and maintaining patient confidentiality
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• Access to reliable transportation & valid US driver's license

Preferred Qualifications:

• Experience as a receptionist in a healthcare setting
• Experience working with an electronic health record

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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