Associate Patient Care Coordinator

UnitedHealth Group; Glendale (AZ); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Plan options

Dental Insurance

Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

UnitedHealth Group's Optum unit is seeking an Associate Patient Care Coordinator in Glendale, AZ. This role provides front office support, scheduling, patient registration, and cashiering, while handling incoming calls. You will outreach to new patients, identify those overdue for preventive care, promote value-based care, and encourage MyChart enrollment to streamline communications with the clinical staff.

Hours: Monday–Friday, 8:00 AM–5:00 PM. Location: 17218 N.

Qualifications

• High School Diploma or GED required.
• 1+ years of customer service experience.
• Basic proficiency with MS Office (Excel, Word, Outlook, PowerPoint).
• Bilingual English/Spanish preferred.

Responsibilities

• Outreach to new patients to welcome them and schedule initial appointments.
• Identify patients overdue for preventive care and re-engage them.
• Promote value-based care and patient engagement with MyChart.
• Schedule, register patients, and handle cashiering; answer calls.
• Coordinate with care teams to support patient journeys.

Skills

Customer service experience

Bilingual English/Spanish

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Job description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

TheAssociate Patient Care Coordinatoris responsible to the Center Administrator and provides appointment scheduling, patient registration, cashiering, answers incoming calls and performs other related clerical functions. This primary role provides front office support functions.

The purpose of the POP! Team is to actively connect with patients on their health care journey by providing information, support, and to encourage them to take proactive steps towards managing their health, ultimately aiming to improve care outcomes and adherence to treatment plans by maintaining consistent communication and appointment assistance.

Hours:Monday - Friday, 8:00AM - 5:00PM

Location:17218 N. 72nd Dr., Suite 100 Glendale, AZ 85308

Primary Responsibilities:

• Outreaching to new patients to welcome them to the practice and scheduling their first two appointments with their care provider
• Identifying patients who may be overdue for preventative care or testing and working to re-engage those individuals
• Effectively communicating the importance of value-based care initiatives and how we partner with the patient to achieve better health results through preventative care
• Promote and assist with MyChart sign-ups to improve direct communication between patients and clinical staff.
• Patient Outreach
• Work new member roster to identify patients who are new members to us, or new to Medicare; Contact patient to introduce them to Optum, and their new PCP. Have robust Value-Based Care knowledge
• Patient engagement: Encourage MyChart enrollment for streamlined communication and self-service; Provide guidance on using MyChart for appointments, refills, and direct queries.
• Re-engage patients who are overdue for preventive care and testing (Mammogram, Colorectal cancer screening, etc.)

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience in customer service
• Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications:

• Bilingual (English/Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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