Associate Patient Care Coordinator

UnitedHealth Group; Gilbert (AZ); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical and Dental Insurance

401(k) Savings Plan

Employee Discounts

Education Reimbursement

Employee Referral Bonus Program

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Gilbert, AZ. In this role, you will serve as a vital first contact for patients, ensuring they receive exceptional care and support from registration to follow-up.

Your responsibilities include gathering detailed patient information, verifying insurance eligibility, and answering queries with compassion and respect. The position offers competitive pay rates between $16.15 and $28.80 hourly, along with comprehensive benefits.

Qualifications

• Basic proficiency in Windows PC applications including learning new systems.
• Ability to be on feet for 95% of the shift.
• Ability to push a workstation on wheels.

Responsibilities

• Collect patient demographics, health information, and insurance verification.
• Respond to inquiries from patients and caregivers with respect.
• Utilize computer systems for real-time patient data entry.

Skills

Proficiency with computer applications

Typing skills

Communication skills

Compassionate patient engagement

Education

High School Diploma/GED

Job description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Associate Patient Care Coordinator

As an Associate Patient Care Coordinator, we are often the first point of contact for our patients and their families. We value representing an important first impression. Our professionalism, expertise and dedication help ensure that our patients receive the quality of care they need. We are diligent in obtaining complete and accurate insurance and demographic information in a timely manner, enabling us to provide high quality, compassionate health care service to all who need them, regardless of their ability to pay. Positions may be available in the following areas: Emergency Room, Operating Room, Outpatient, Infusion, Maternal Child, and Transplant Services.

Hours

Monday - Friday, 8:00AM - 4:30PM

Location

Mercy Gilbert Medical Center (MGMC), located at 3555 S Val Vista Dr, Gilbert, AZ 85297

We offer shift differentials for Saturday and Sunday at 15%. We have an onsite cafeteria and gift shop with employee discounts as well as an onsite Starbucks and free parking. Performance-based bonuses are also available.

Primary Responsibilities

• Communicate directly with patients and/or families either in person or on the phone to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility/benefits.
• Respond to patient and caregiver inquiries related to routine and sensitive topics always in a compassionate and respectful manner.
• Utilize computer systems to enter, access or verify patient data in real time ensuring accuracy and completeness of information.
• Check in patients and obtain all demographics and insurance information for patients.
• Answer billing questions.
• Deliver and create patient estimates based off insurance benefits and collect co-pays/deductibles.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED.
• Basic level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications.
• Basic level of proficiency in typing skills.
• Ability to be on feet for 95% of the shift.
• Ability to push a WOW (workstation on wheels).

PLEASE NOTE The sign-on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full‑time, part‑time or per diem basis ('Internal Candidates') are not eligible to receive a sign‑on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.