Associate Patient Care Coordinator

UnitedHealth Group; Glendale (AZ); On-site; Confidential; Full time

Benefits offered by this job

Paid Time Off

Medical and Dental Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

A global healthcare organization is looking for a full-time Patient Registrar in Glendale, AZ. Responsibilities include managing patient admissions, ensuring accurate data entry, and assisting patients with required documentation. Qualified candidates will have a High School Diploma and at least one year of relevant experience in healthcare settings. The role offers a comprehensive benefits package including paid time off, health insurance, and education reimbursement. Competitive hourly pay ranges from $16.00 to $27.69 based on experience.

Qualifications

• 1+ years of experience in a hospital Patient Registration department or similar role.
• Ability to work on-site at the Admitting Department.
• Experience working with financial transactions.

Responsibilities

• Maintain up-to-date knowledge of registration requirements.
• Timely entry of demographic information into the ADT system.
• Verify patient information to ensure accuracy.

Skills

Experience in healthcare settings

Knowledge of medical terminology

Intermediate computer skills

Experience with financial payments

Bilingual fluency

Education

High School Diploma / GED

Tools

MS4

Cerner

Job description

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full‑time (40 hours/week), any day of the week. Hours are varied, could be day, evening, or overnight, and will be discussed during the interview. It may be necessary, given the business need, to work occasional overtime.

Our office is located at 1420 S Central Ave., Glendale CA 91204. This position will be in the Admitting Department.

This role will require the need to work 8:30 AM - 5 PM.

Primary Responsibilities:

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration
• Properly identifies the patient to ensure medical record numbers are not duplicated
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement
• Carefully reviews all information entered in ADT on pre‑registered accounts. Verifies all information with patient at time of registration; corrects any errors identified
• Identify all forms requiring patient/guarantor signature and obtains signatures
• Ensures all required documents are scanned into the appropriate system(s)
• Identifies all appropriate printed material hand‑outs for the patient and provides them to the patient/guarantor (Patient Rights and Responsibilities, HIPAA Privacy Act notification, Advance Directive, etc.)
• Follows "downtime" procedures by manually entering patient information; identifying patient's MRN in the MPI database, assigning a financial number; and, accurately entering all information when the ADT system is live
• Follows EMTALA‑compliant registration steps for both Emergency Department and Labor and Delivery areas
• Assesses self‑pay patients for presumptive eligibility and when appropriate, initiates the process
• In the Emergency Department follows protocol for special cases, including but not limited to 5150, Sexual Assault Response Team (SART), Domestic Violence patients, Child Protective Services, incarcerated patients, Worker Compensation patients, auto accidents, animal bite reporting, etc. as required

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short‑term disability and Long‑Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at:http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma /GED (or higher)
• 1+ years of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles
• 1+ years of experience working with medical terminology
• 1+ years of experience in requesting and processing financial payments
• Intermediate level of computer proficiency
• Ability to work on‑site at our Admitting Department at 1420 S Central Ave., Glendale CA 91204

Preferred Qualifications:

• Experience with MS4 and Cerner
• Knowledge of charity care programs as well as the various government and non‑government programs
• Strong knowledge of both government and commercial insurances
• Bilingual fluency

Soft Skill:

• Thorough understanding of insurance policies and procedures

PLEASE NOTE The sign‑on bonus is only available to external candidates. Candidates who are currently working for UnitedHealth Group, UnitedHealthcare or a related entity in a full time, part time or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far‑reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location, and income‑deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED