Associate Patient Care Coordinator

Jobtome; Farmers Branch (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options (HDHP/HSA)

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus

Job summary

UnitedHealth Group is seeking a frontline Patient Services/Reception role in Farmers Branch, TX. You will greet patients, verify insurance, collect payments, schedule visits, and manage medical records in a fast-paced environment.

Schedule is Monday–Friday, 8:00am–5:00pm CST. The role emphasizes strong communication, proficiency with MS Office, and may require bilingual English/Spanish. Benefits are comprehensive.

Qualifications

• Required: High School Diploma or GED.
• 1+ year customer service experience with strong communication in person and by phone.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greets patients on arrival and manages wait times.
• Check-in/check-out tasks including insurance verification and preauthorizations.
• Collects payments and manages cashier duties.
• Processes walk-in patients and answers phones; schedules appointments.
• Maintains and scans medical records and handles requests for records.

Skills

Customer service

Phone & in-person communication

Microsoft Office

Education

High School Diploma/GED

Tools

EMR software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: Monday through Friday 8:00am to 5:00pm CST

Location: 12895 Josey Ln Farmers Branch, TX 75234

Primary Responsibilities:

• Greets patients as they arrive and manages wait time
• Complete check-in and check-out tasks to include insurance verification, complete pre-authorizations and/or precertification of procedures, and copy required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Manages cashier box and daily deposits according to company policies
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Answer telephone calls, re-direct calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manages medical records (maintains, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed, processes requests for medical records release and maintains appropriate logs, etc.
• Establish and maintain effective working relationships with patients, employees, and the public
• Performs all other related duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience with strong communication both in person and via phone
• Intermediate level of proficiency with Microsoft Office applications

Preferred Qualifications:

• 1+ years of related medical office work experience, including data entry
• 1+ years of working knowledge of general office procedures
• Experience with EMR computer applications
• Working knowledge of medical terminology
• ICD 10 and CPT coding experience
• Bilingual (English /Spanish)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.