Associate Patient Care Coordinator

Optum; DeSoto (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid time off

Medical plan

Dental insurance

401(k)

Job summary

Optum in DeSoto, TX is seeking a friendly front desk/Patient Access Clerk to support patient intake, scheduling, and billing processes in a busy clinic setting.

You will handle co-pays, maintain medical records, answer phones, and assist with referrals and prior authorizations, while delivering compassionate, compliant service. The role offers steady hours, benefits, and opportunities for growth within UnitedHealth Group family.

Qualifications

• High School Diploma or GED required.
• 1+ years of Microsoft Office experience.
• 1+ years of customer service or healthcare experience.
• Punctual and able to adhere to shift schedules.

Responsibilities

• Assist patient intake processes including copying required documents.
• Collect co-payments, co-insurance and deductibles and issue receipts.
• Process walk-in patients and visitors.
• Answer phones and schedule appointments.
• Submit and process referrals and prior authorizations.
• Maintain and file medical records and logs.

Skills

Customer service

Microsoft Office

Healthcare experience

Punctuality

Education

High School Diploma/GED

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Schedule: 40-hour work week, Monday through Friday 8:00 am to 5pm

Location: 1110 E Pleasant Run Rd, DeSoto, TX 75115

Primary Responsibilities:

• Assist patient intake processes including copying required documents
• Collects co-payments, co-insurance and deductibles and issues receipts
• Processes walk-in patients and visitors
• Answers phones and schedules appointments
• Sends messages appropriately
• Manages medical records (maintain, files/scans, prepares for schedule)
• Ensures all correspondence is scanned and/or filed in a timely manner
• Processes requests for medical records release and maintains appropriate logs, etc
• Performs all other related duties as assigned by Manager or Clinic Administrator
• Submitting and Processing Referrals
• Submitting Prior Authorizations
• Special projects by Clinic Administrator

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of computer proficiency experience in Microsoft Office
• 1+ years of customer service or healthcare related experience
• Ability to abide by Optum guidelines including being on time for shift

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #RED