Associate Patient Care Coordinator

UnitedHealth Group; Albany (OR); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan

Dental & Vision

401(k)

Education Reimbursement

Employee Discounts

Job summary

The Corvallis Clinic, part of the Optum family, is hiring an Associate Patient Care Coordinator for our Albany, OR location. This full-time onsite role supports patient care, appointment scheduling, insurance verification, and front-desk duties within a multi-specialty setting.

You will greet patients, verify demographics and coverage, assist providers, and manage patient flow across sites as needed. Strong communication and EHR skills are essential.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service or healthcare related experience.
• Experience with Microsoft Outlook, Excel and Word.

Responsibilities

• Greet patients for providers, answer calls, route tasks, book appointments and verify insurance.
• Check patients in, verify demographics and insurance, and notify back-office staff of arrivals.
• Understand and navigate the referral process efficiently.
• Enter data correctly in the EHR and avoid duplicate documentation.
• Promptly contact clinicians when a patient is acutely ill or requires attention.
• Direct patient flow and prepare patients for exams; monitor provider schedules.

Skills

Customer service

Healthcare experience

Microsoft Outlook

Excel

Word

Multi-tasking

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Scheduling software

Job description

Explore opportunities at The Corvallis Clinic, part of the Optum family of businesses. For more than 75 years, our multi-specialty group has been committed to delivering exceptional care to our patients and fulfilling careers to our team members. As a leading clinic in Oregon's mid-Willamette Valley, we serve more than a quarter-million people with offices in Corvallis, Albany and Philomath. Join a team that empowers you from the start and values work-life balance, teamwork and trust. We offer comprehensive benefits and competitive pay. Elevate your career with us and discover the meaning behindCaring. Connecting. Growing together.

TheAssociate Patient Care Coordinator provides patient care in accordance with established methods and techniques and conforms to recognized standards.

Location (Full-Time Onsite):

633 N Albany RD NW, Albany OR 97321

May be required to travel to one or multiple locations for coverage as needed

Schedule:

This is a 40-hour week, 8-hour shift schedule, Monday through Friday between the hours of 7:15 am to 5:00 pm PST.Hours may change due to business needs.The schedule will be determined by the manager upon hire.

Primary Responsibilities:

• Will participate in and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards Handbook. To this end, employees will be expected to read, have familiarity, and embrace the principles contained within
• Greets patients for providers, answers the telephone, routing of calls/tasks, books appointments, verify patient insurance coverage, acts as cashier for payments and prepares for appointments
• Greet and check patients in, verify current demographics and insurance coverage. Notifies back-office staff of patient's arrival in a timely manner
• Working knowledge of the referral process
• Uses the correct search criteria to eliminate the creation of duplicate documentation and enters in the EHR
• Contact the assistant or provider promptly when an acutely ill patient either telephones or approaches the reception desk with or without an appointment
• Direct patient flow and prepare patients for exams
• Proactively monitors and manages provider schedules for accuracy
• Actively participate in the cleaning of shared work areas
• Participate in the orientation and training of new employees
• May work at multiple sites as determined by department necessity
• Ability to conduct patient outreach
• Performs all other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Required Qualifications:

• High School Diploma or GED
• 1+ years of customer service or healthcare related experience
• Intermediate computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

Preferred Qualifications:

• Experience working with an electronic health record
• Knowledge of Medical terms
• Experience working with scheduling programs
• Ability to work well with providers, clinical staff and patients
• 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

Soft Skills:

• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.