Associate Patient Access Rep- Community Hospital North

Community Health Network, Inc.; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Network in Indianapolis seeks an Associate Patient Access Representative at Community Hospital North to handle first-contact patient access, registrations and financial clearance, with responsibilities spanning check-ins, scheduling and insurance verification.

The role emphasizes accurate data entry, CMS readiness, and ensuring patients are prepared for visits with compliant processes across ambulatory and hospital settings.

Qualifications

• High School Diploma or GED equivalent (Required).
• 1+ years: Experience in healthcare office setting and/or strong customer service.
• Registration/Admissions: proficient in inpatient, outpatient and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Ability to monitor and perform patient hospital/ambulatory movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage information.
• Accurately enters demographics, insurance, and financial information.

Responsibilities

• The Associate Patient Access Representative is the first contact for visitors, handling customer service, patient registration, and financial clearance.
• This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.
• Ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for visits.

Skills

Customer service

Registration/Admissions

HIPAA awareness

Education

High School Diploma or GED

Tools

EPIC

Job description

Associate Patient Access Rep- Community Hospital North

Shift

Day Job

Hours

Monday - Friday 6:30 AM – 3:00 PM, including every other weekend and rotating holidays.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.