Associate Patient Access Rep- Central Authorizations

Community Health Network (Indianapolis); Indianapolis (IN); Remote; USD 35,000 - 52,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, financial clearance and scheduling. This role supports front-office and back-office functions across the network to prepare patients administratively and financially for visits.

The APAR works under guidance, uses EPIC work queues to pre-register patients, and verifies CMS coverage details to ensure accurate benefits information is conveyed to

Qualifications

• High School Diploma or GED required.
• 1+ years in a healthcare office setting with strong customer service background preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and ambulatory movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage information to patient.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information to assure payment for services.
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes.

Responsibilities

• Serve as the first contact for visitors, handling customer service, patient registration, and financial clearance.
• Manage check-ins, scheduling, and payments in a timely, accurate manner.
• Verify insurance coverage and medical necessity per CMS guidelines.
• Maintain accurate patient demographics and financial information in the EHR.
• Ensure completeness and accuracy of the patient record and related documentation.

Skills

Customer service

Registration/Admissions

Scheduling coordination

Financial clearance

Education

High School Diploma or GED

Tools

EPIC

Job description

Associate Patient Access Rep- Central Authorizations

Monday - Friday 8:30am - 5:00pm
Work from home role but requires 6 to 8 weeks of in office training. Additional in office meetings and training as needed.

Join Community

Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

The Associate Patient Access Representative (APAR) is responsible for a variety of front-office and back-office functions throughout the network including but not limited to the responsibilities below:

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes

Why Community?

At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.

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