Associate OT Engineer

Relha LLC; Findlay, Northern (OH, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, vision, dental insurance

401(k) matching program

Paid time off

Job summary

Marathon Petroleum Company LP is seeking an IT OT support specialist responsible for operating system, network, and hardware maintenance for refinery OT environments. The role requires collaborating with engineers and process owners to resolve issues and improve reliability and security of infrastructure services.

The candidate will document solutions, contribute to knowledge sharing, and ensure compliance with refinery safety requirements.

Qualifications

• Bachelor's Degree in Information Technology or equivalent experience.
• 0-2 years of relevant experience.
• Strong understanding of IT infrastructure and security practices.
• Experience with industrial control system components like HMI/PLC is a plus.

Responsibilities

• Maintains OS, network, and hardware for OT server and network environments.
• Performs root-cause analysis with process owners and engineers.
• Provides basic hardware, network, and systems administration support.
• Generates performance metrics and reports for infrastructure systems.
• Participates in design and configuration of hardware, network, and software components.
• Documents solutions and shares best practices with the team.
• Collaborates with business and development teams to understand requirements.

Skills

Adaptability

AI Fundamentals

Change Management

Business Acumen

IT Infrastructure

IT Security

Network Administration

Policy Management

Service Delivery

System Administration

System Testing

Systems Design

Troubleshooting

Vendor Management

Education

Bachelor's Degree in Information Technology

Tools

HMI

PLC

Job description

At MPC, we’re committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

This position is responsible for providing operational and technical support for refinery Operational Technology (OT) server and/or network environments. The successful candidate must understand business requirements and translate these requirements into solutions while working as part of a team. The position must work collaboratively with multi-disciplinary workgroups to seek solutions to problems. The position must champion compliance and change efforts which result in improved reliability and security of infrastructure services. It is expected that the candidate will always follow the refinery personnel safety requirements.

Key Responsibilities

Performs routine operating system, network, and hardware preventative maintenance and performance tests based on hardware, network, and process control vendor operating system practices, to ensure uninterrupted and optimum system performance.

Performs and collaborates with the process Owner on root cause analysis of simple problems and tracks and reports to manager. Works with Engineers and/or Operations to resolve issues.

Provides basic technical support for hardware, applications, network, and systems administration. Assists in resolving basic hardware and software issues, system procedures, transactions, and system downtime. Collaborates with Process Engineers to troubleshoot and restore services. Follows predefined procedures for system tuning and optimization using IT Service Management practices, best-in-class recommendations, and operating procedures.

Generates and maintains performance and utilization metrics for infrastructure systems; prepares regular reports on system and network performance and capacity. Identifies potential solutions to issues identified in reports.

Participates in the design and configuration of hardware, network, and software systems based on predefined guidelines and specifications. Follows established procedures to ensure proper configuration and integration of hardware, network, and software components.

Contributes to the knowledge base by documenting solutions to common hardware and software issues. Shares learnings and best practices with team members through internal communication channels.

Works closely with the business and development teams to gain an understanding of business partners functional and non-functional requirements, provide feedback, and communicate changes. Assist in the definition of business processes to measure, analyze, improve and control the process being reviewed.

Maintains complex infrastructure that includes traditional IT assets as well as industrial control system devices such as Human Machine Interfaces (HMI) and Programable Logic Controllers (PLC).

Education and Experience

Bachelor's Degree in Information Technology, related field or equivalent experience.

Zero (0) to two (2) years of relevant experience required

Skills

Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.

AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.

Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.

Business Acumen - Applies knowledge of MPC's business, industry and the marketplace to advance the organization’s goals. Makes decisions and recommendations clearly linked to MPC's strategy.

Business Process Improvements - The process of analyzing business processes and workflows within the organization and identifying new approaches to redesign business activities or optimize performance, quality and speed of processes - including identifying and evaluating process automation opportunities.

Cost Optimization - The process to analyze, plan and manage costs for cost efficiency and expense reduction, while maximizing business value.

IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.

IT Security Management - The process, tools, and methodologies applied for the protection of information and information systems against unauthorized access or modification of information.

Network Administration - Organizing, installing, and supporting the organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Policy Management - The process of creating, implementing and maintaining policies and procedures within an organization.

Service Delivery Management - The manner in which an organization provides users access to IT services, which include applications, data storage and other business resources.

System Administration - Performs a variety of functions including user management, system monitoring, system configuration, performance tuning, backup and recovery, and access control.

System Testing - The process of testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.

Systems Design - The process of designing technical solutions and systems to meet specified business and user requirements that are compatible with established system architectures, as well as organizational and performance standards.

Troubleshooting - The act or process of discovering and resolving problems, disputes, or mechanical issues through a systematic, usually iterative, approach.

Vendor Management - The process to maintain relationships with key vendors that deliver products, services, and support to the business. Simultaneously, negotiating and managing contracts with key service providers to ensure service levels are set appropriately and met on an ongoing basis.

As an energy industry leader, our career opportunities fuel personal and professional growth.

Marathon Petroleum Company LP is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, gender identity, gender expression, reproductive health decision-making, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws. If you would like more information about your EEO rights as an applicant, click here.

If you need a reasonable accommodation for any part of the application process at Marathon Petroleum LP, please contact our Human Resources Department at [emailprotected] . Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss a reasonable accommodation. Marathon Petroleum offers a total rewards program which includes, but is not limited to, access to health, vision, and dental insurance, paid time off, 401k matching program, paid parental leave, and educational reimbursement. Detailed benefit information is available at mympcbenefits.com. The hired candidate will also be eligible for a discretionary company-sponsored annual bonus program.

Equal Opportunity Employer: Veteran / Disability

We will consider all qualified Applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws. In reviewing criminal history in connection with a conditional offer of employment, Marathon will consider the key responsibilities of the role.