Associate OT Engineer

Marathon Petroleum; Findlay (OH); On-site; USD 60,000 - 85,000; Full time

Job summary

Marathon Petroleum is seeking an IT/OT Support professional in Findlay, OH, to provide operational and technical support for refinery OT server and network environments. You will translate business requirements into practical solutions while collaborating with cross‑functional teams to improve reliability and security of infrastructure services.

The role emphasizes adherence to safety requirements, incident resolution with Engineers and Operations, and contribution to documentation and knowledge

Qualifications

• Bachelor's degree or equivalent experience in IT or related field.
• 0–2 years of relevant experience.
• Solid understanding of IT infrastructure, networks, and security in industrial environments.

Responsibilities

• Maintains and supports OS, network, and hardware in OT/IT environments.
• Collaborates to perform root cause analysis and supports issue resolution.
• Provides basic technical support for hardware, apps, network, and systems administration.
• Generates performance metrics and reports on system/network performance.
• Assists in design/configuration of hardware, network, and software per guidelines.
• Documents solutions and shares best practices with the team.
• Understands business requirements and communicates changes with partners.

Skills

Adaptability

AI Fundamentals

Change Management

Business Acumen

Business Process Improvements

Cost Optimization

IT Infrastructure Management

IT Security Management

Network Administration

Education

Bachelor's Degree in Information Technology, related field or equivalent experience

Job description

An exciting career awaits you

At MPC, we're committed to being a great place to work - one that welcomes new ideas, encourages diverse perspectives, develops our people, and fosters a collaborative team environment.

Position Summary

This position is responsible for providing operational and technical support for refinery Operational Technology (OT) server and/or network environments. The successful candidate must understand business requirements and translate these requirements into solutions while working as part of a team. The position must work collaboratively with multi-disciplinary workgroups to seek solutions to problems. The position must champion compliance and change efforts which result in improved reliability and security of infrastructure services. It is expected that the candidate will always follow the refinery personnel safety requirements.

Key Responsibilities

• Performs routine operating system, network, and hardware preventative maintenance and performance tests based on hardware, network, and process control vendor operating system practices, to ensure uninterrupted and optimum system performance.
• Performs and collaborates with the process Owner on root cause analysis of simple problems and tracks and reports to manager. Works with Engineers and/or Operations to resolve issues.
• Provides basic technical support for hardware, applications, network, and systems administration. Assists in resolving basic hardware and software issues, system procedures, transactions, and system downtime. Collaborates with Process Engineers to troubleshoot and restore services. Follows predefined procedures for system tuning and optimization using IT Service Management practices, best-in-class recommendations, and operating procedures.
• Generates and maintains performance and utilization metrics for infrastructure systems; prepares regular reports on system and network performance and capacity. Identifies potential solutions to issues identified in reports.
• Participates in the design and configuration of hardware, network, and software systems based on predefined guidelines and specifications. Follows established procedures to ensure proper configuration and integration of hardware, network, and software components.
• Contributes to the knowledge base by documenting solutions to common hardware and software issues. Shares learnings and best practices with team members through internal communication channels.
• Works closely with the business and development teams to gain an understanding of business partners functional and non-functional requirements, provide feedback, and communicate changes. Assist in the definition of business processes to measure, analyze, improve and control the process being reviewed.
• Maintains complex infrastructure that includes traditional IT assets as well as industrial control system devices such as Human Machine Interfaces (HMI) and Programable Logic Controllers (PLC).

Education and Experience

• Bachelor's Degree in Information Technology, related field or equivalent experience.
• Zero (0) to two (2) years of relevant experience required

Skills

• Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful.
• AI Fundamentals - Understanding of core AI concepts and methods, ability to apply AI to job-relevant use cases and capacity to contribute to organizational AI reimagination.
• Change Management - Change Management refers to a systematic approach for defining and implementing procedures and/or technologies to deal with changes in the environment. It can mean adapting to change, controlling change and/or effecting change.
• Business Acumen - Applies knowledge of MPC's business, industry and the marketplace to advance the organization's goals. Makes decisions and recommendations clearly linked to MPC's strategy.
• Business Process Improvements - The process of analyzing business processes and workflows within the organization and identifying new approaches to redesign business activities or optimize performance, quality and speed of processes - including identifying and evaluating process automation opportunities.
• Cost Optimization - The process to analyze, plan and manage costs for cost efficiency and expense reduction, while maximizing business value.
• IT Infrastructure Management - Planning, design, delivery and control of information technology infrastructure.
• IT Security Management - The process, tools, and methodologies applied for the protection of information and information systems against unauthorized access or modification of information.
• Network Administration - Organizing, installing, and supporting the organization's computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data co