Associate, Oriental Insurance (Broker Support)

Oriental Bank Plc.; San Juan (PR); Hybrid; USD 40,000 - 60,000; Full time

Job summary

A leading financial services provider in Puerto Rico seeks an Associate for Oriental Insurance to support brokers and manage life insurance applications. This hybrid role emphasizes compliance, documentation management, and exceptional customer service in a collaborative environment. Ideal candidates possess strong communication skills and experience in the banking or insurance sectors.

Qualifications

• Two years of experience as a Broker Assistant or Administrative Assistant.
• Life insurance license preferred.
• Fluency in English and Spanish required.

Responsibilities

• Review and submit life and annuities insurance applications.
• Coordinate documentation for insurance license renewals.
• Provide customer service to agents and clients.

Skills

Communication

Customer Service

Collaboration

Education

Associate degree in Business Administration

Tools

Microsoft Office

Job description

Associate, Oriental Insurance (Broker Support)

Associate, Oriental Insurance (Broker Support)

Apply | Remote type: Hybrid | Locations: San Juan, Puerto Rico | Full time | Posted 5 Days Ago | Job requisition id: R0006873

The Associate, Oriental Insurance (Broker Support), is responsible for receiving, processing, and analyzing life insurance policies and annuities applications from Oriental Bank dual agents and insurance brokers. The role involves making decisions to submit applications to the insurance company or returning them for additional documentation. The position also includes coordinating and processing documentation for biannual renewal of the insurance OIN Corporate License and for all licensed insurance agents under OIN to ensure compliance with the Office of the Commissioner of Insurance of Puerto Rico. This hybrid role is based in San Juan, PR.

Main Duties & Responsibilities

1. Decide if submitted life and annuities insurance applications can be forwarded to insurance companies.
2. Review documents for completeness and compliance with company policies, federal and state regulations, and subscription guidelines.
3. Submit insurance applications after analysis or return to agents with requests for missing documentation.
4. Prepare and send original documents to the insurance company once all requirements are met.
5. Follow up on submitted applications and provide additional documentation or clarifications as needed.
6. Liaise with insurance companies to receive monthly account statements.
7. Bill policies in AMS 360 and submit evidence of deposits.
8. Assist brokers and dual agents with insurance offerings, quotes, and claims.
9. Provide weekly sales reports from insurance brokers.
10. Process monthly accounting statements for life insurance and annuities commissions.
11. Coordinate and process documents for insurance license renewals in AMS 360.
12. Support administrative duties as needed.
13. Provide excellent customer service and maintain professional relationships with agents, clients, and insurance companies.
14. Perform other duties as assigned.

Minimum Requirements

• Associate degree in Business Administration or related field.
• Two (2) years of experience as a Broker Assistant or Administrative Assistant in a Broker Dealer; banking or insurance industry experience preferred.
• Equivalent combination of education, training, and experience may be considered.
• Life insurance license preferred.
• Knowledge of Subscription Guidelines preferred.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excellent communication and customer service skills, with the ability to work collaboratively with diverse teams.
• Fluent in English and Spanish, with strong written and verbal communication skills.

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Oriental Insurance is an Equal Opportunity Employer (EEO) and Affirmative Action employer.

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Oriental is a great place to work, grow, and develop. We value our employees and foster an environment of collaboration, trust, and mutual respect. We are committed to equal employment opportunity and do not discriminate based on sex, color, age, social status, religious beliefs, veteran status, or disability. Please refer to our recruitment privacy policy and relevant labor laws.