Associate Ops Support Analyst - Retail Business Banking - Hybrid

Citi; United States; Remote; USD 50,000 - 71,000; Full time

Job summary

An established industry player is seeking an entry-level Associate Operations Support Analyst to provide vital operational support. In this dynamic role, you will be responsible for maintaining records, assisting with account management, and collaborating closely with various teams to ensure seamless operations. Your ability to communicate effectively and manage tasks in a fast-paced environment will be crucial. This is a fantastic opportunity to develop your skills and gain exposure to the banking industry while contributing to the success of the organization. If you're looking to kickstart your career in operations, this role is perfect for you.

Benefits

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Life insurance

Disability insurance

Wellness programs

Paid time off

Paid holidays

Qualifications

• 0-2 years of relevant experience preferred.
• Knowledge of Business Banking and Citi Commercial Banking Products.

Responsibilities

• Perform document collection for Small Business products.
• Assist in training team members on loan resources.

Skills

Microsoft Office

Problem-solving skills

Negotiation skills

Written communication

Verbal communication

Organizational skills

Multi-tasking capabilities

Attention to detail

Independence

Teamwork

Education

Bachelor’s degree

Job description

The Assoc Ops Sup Analyst is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Assoc Ops Sup Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Perform document collection of any/all loan documents required for various Small Business products.
• Ability to work 1-1 with Bankers and Credit Officers.
• Perform quality control checks by reviewing loan documentation for content and accuracy to verify alignment with policy and procedures.
• Develop and maintain a strong relationship with all Bankers (Sales Team), Credit Officers, senior leadership team, and other various internal business partners as necessary.
• Ability to develop a solid understanding of Citibank Commercial Banking products and services - within Business / Commercial Banking and the broader organization.
• Responsible for routine operational or administrative work.
• Day-to-day actions are focused on reviewing approved Business Banking applications with approval amounts between $1 - $10MM using defined procedures and checklists.
• Responsible for assisting/completing procedural updates as necessary to ensure compliance with policy and regulations.
• Other duties as required to support business unit and company goals.
• Assist in training team members on loan resources as well as provide testing assistance for production validation and host release/Continuity of Business (CoB) testing.
• Review project requirements to ensure timelines are met and the quality meets and exceeds customer expectations.
• Assist with the creation, execution, and validation of User Acceptance test plans and scripts to ensure enhancements go into production in a timely and accurate manner.
• Research and interpret standard information and identify inconsistencies in data or results.
• Prepare basic presentations for management.
• Support business unit goals by continuous identification of process improvements and efficiencies aiding to reduce costs and improve customer service levels.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 0-2 years of relevant experience preferred
• Knowledge of Business Banking, Citi Commercial Banking Products and Services
• Comprehensive knowledge of Business Entity Types and Beneficial Ownership
• Proficient in Microsoft Office
• Proven problem-solving and negotiation skills
• Consistently demonstrates clear and concise written and verbal communication
• Excellent organizational skills, strong multi-tasking capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment
• Strong inter-personal and written / verbal communication skills
• Pro-active disposition with ability to work independently and within a team
• Proven ability to remain organized in a fast-paced environment

Education:

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Grade: B10

Location: O'Fallon, MO & Irving, TX

Schedule: Monday through Friday, 8:30am to 5:00 pm

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

Ofallon Missouri United States

------------------------------------------------------

Primary Location Full Time Salary Range:

$50,600.00 - $70,600.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Anticipated Posting Close Date:

May 13, 2025

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.