Associate Operations Supervisor - Skipcart

7-Eleven; Irving (TX); On-site; USD 75,000 - 85,000; Full time

Job summary

A leading company in the retail sector is seeking an Associate Operations Supervisor for Skipcart to manage daily operations and support dispatchers. The successful candidate will have strong leadership skills and a background in customer service, with a focus on improving driver experiences.

Qualifications

• 2+ years of relevant work experience and management experience.
• Strong communication skills and conflict resolution expertise.
• Knowledge of customer service best practices.

Responsibilities

• Manage and coach a team of Chat Agents and Dispatchers.
• Identify operational inefficiencies and optimize processes.
• Lead daily driver operations calls and connect with partners.

Skills

Leadership

Communication

Conflict Resolution

Education

Bachelors/4 year degree

Tools

Freshchat

Slack

Jira

Power BI

Job description

Associate Operations Supervisor - Skipcart

Join to apply for the Associate Operations Supervisor - Skipcart role at 7-Eleven

Associate Operations Supervisor - Skipcart

3 days ago Be among the first 25 applicants

Join to apply for the Associate Operations Supervisor - Skipcart role at 7-Eleven

Get AI-powered advice on this job and more exclusive features.

Who we are

With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day. Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

About This Opportunity

Associate Operations Coordinator supports the day to day operations for driver support and driver related delivery operations. This co-lead role will manage and coach a team of dispatchers and chat agents, either during the front end or back end of the week, to help achieve favorable business metrics.

Key Duties And Responsibilities

• Manage and coach a team of Chat Agents and Driver Dispatchers to achieve volume goals and performance metrics.
• Have material impact on the "driver experience", in other words: be the voice of the driver for the Skipcart App and product.
• Identify operational inefficiencies and optimize day to day operational processes to achieve yearly OKRs.
• Lead daily driver operations calls, orchestrating and refocusing dispatcher and chat agent priorties when necessary.
• Frequently connect with internal and external partners, providing key leaders with success meterics.
  
  

Education And Experience

• Education: Bachelors/4 year degree
• Years of relevant work experience: 2+ years
• Years of relevant management experience: 2+ years
  
  

Specific Skills And Knowledge

• Leadership: Strong communication skills, conflict resolution expertise, and the ability to motivate and mentor team members.
• Knowledge of customer service best practices and familiar with common issues within the gig economies.
• Knowledge of chat based platforms like freshchat and other project management softwares like, Slack, Jira, and powerbi.
• Background in perfomance metrics analysis.
• Position not eligible for sponsorship
  
  

If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail

Referrals increase your chances of interviewing at 7-Eleven by 2x

Get notified about new Operations Supervisor jobs in Irving, TX.

Fort Worth, TX $75,000.00-$85,000.00 5 days ago

Fort Worth, TX $75,000.00-$85,000.00 1 week ago

Attractions Supervisor, Netflix House - Dallas

Warehouse and Logistics Supervisor (Irving, Texas)

Manufacturing Supervisor (1st Shift) / Grand Prairie, TX

Arlington, TX $60,000.00-$70,000.00 1 month ago

Dallas-Fort Worth Metroplex $85,000.00-$92,000.00 2 weeks ago

Dallas, TX $80,000.00-$100,000.00 4 weeks ago

Production Supervisor B (4pm-12:15am) and C (12-8:15am)

Arlington, TX $70,000.00-$80,000.00 3 months ago

Arlington, TX $75,000.00-$85,000.00 3 weeks ago

Supervisor, Aircraft Line Maintenance Hub

Dallas, TX $150,000.00-$160,000.00 3 weeks ago

Fort Worth, TX $50,000.00-$52,000.00 4 days ago

Dallas, TX $74,500.00-$84,400.00 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.