Associate Operations Supervisor: Cleveland, Ohio

Jitsu, Inc.; Cleveland (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in last-mile delivery seeks an Operations Supervisor to lead a dynamic team. This role involves managing warehouse processes, ensuring safety standards, and driving operational excellence. You'll collaborate closely with the Senior Operations Manager to implement best practices and foster a culture of continuous improvement. If you thrive in fast-paced environments and possess strong leadership and problem-solving skills, this opportunity offers the chance to make a significant impact in a growing organization. Join a forward-thinking company and help shape the future of urban logistics!

Qualifications

• 3+ years experience in last-mile delivery, transportation, or logistics.
• Strong leadership and communication skills to manage a team.

Responsibilities

• Manage outbound and sortation processes in the warehouse.
• Train and lead a team of hourly leads and associates.

Skills

Supervisory Skills

Leadership Skills

Communication Skills

Analytical Skills

Problem-Solving Skills

Organizational Skills

Time Management Skills

Stress Management Skills

Education

High School Diploma or Equivalent

Tools

Google Drive

Slack

Job description

Jitsu is an expedited urban last-mile delivery service, providing customers with a superior same and next-day delivery experience. Jitsu leverages purpose-built modern technology and a gig driver fleet to drive transformative outcomes that catalyze customers’ brand growth. Logistics teams can now provide a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Jitsu operates in 22 of the 25 major U.S. metro urban areas across the U.S., enabling high-volume shippers to consistently cater to the rising demand.

General Job Description Summary:

Under the supervision of the Senior Operations Manager, this position is responsible for managing a team of hourly leads and associates in performing the outbound and sortation processes and managing the Jitsu warehouse facility per company Safety, Quality, and Cost standards.

Primary Responsibilities:

1. Safety:
   • In collaboration with the Senior Operations Manager, design and implement Safety standards and procedures for the market. Ensure Personal Protective Equipment (PPE) availability for all personnel.
   • Train and enforce company safety standards with hourly personnel.
2. Outbound:
   • Manage the warehouse outbound process. Ensure packages are sent out for delivery each operating day according to company schedule requirements. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
3. Sortation:
   • Manage the warehouse sortation process. Ensure packages are sorted for delivery accurately and efficiently. Achieve Safety, Quality, and Cost metrics and lead continuous improvement initiatives.
4. Team Management:
   • Train, lead, and mentor a team of hourly leads and associates, both full-time and contingent workers. In collaboration with the Senior Operations Manager, select and train hourly associates and increase the number of qualified warehouse personnel available in the market in anticipation of increased operational volume.
   • Develop, implement, and manage warehouse work procedures, rosters, etc., in order to achieve company Safety, Quality, and Cost metrics. Train and certify leads and associates in the use of these tools.
5. Problem Solving:
   • Investigate, troubleshoot, and resolve operational issues that arise during shifts.
   • Coordinate with other departments to resolve operational issues.
6. Supply Management:
   • Develop and implement a warehouse supply inventory management system to ensure sufficient supplies are available for operations, prevent stock-outs, and reduce overall costs. Submit bi-weekly orders for warehouse supplies.
7. Perform other duties as assigned.

Position Requirements:

1. High school diploma or equivalent.
2. At least three years related experience required (last-mile delivery, transportation, warehousing, logistics, etc.).
3. Strong supervisory and leadership skills, with the ability to select, train, and motivate a team of hourly personnel.
4. Excellent verbal and written communication skills, with the ability to interact with diverse audiences and key stakeholders at all levels of the organization.
5. Strong analytical and problem-solving skills.
6. Excellent organizational skills and attention to detail.
7. Excellent time management skills with a proven ability to meet deadlines.
8. Ability to work independently, prioritize tasks, and delegate when appropriate. Stress management skills and the ability to produce high-quality work in a fast-paced environment with minimal supervision.
9. Proficient with Google Drive, Slack, and related operations software.
10. OSHA Forklift Operator certification is a strong plus.

Physical Requirements:

The physical requirements below are representative of what is necessary to successfully perform the essential functions of this position:

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• May occasionally move or lift up to 60 pounds at times.

Hours:

Typical hours are Monday through Friday, 7:00 a.m. to 4:00 p.m. This position may require weekend, night, and holiday hours according to the needs of the company.

Travel:

This position requires ~10% travel time within the metropolitan area posted.

Compensation:

The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonuses, equity, or commissions.

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