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Associate Operations Manager, Service Operations, Labs
DoorDash
Dublin (CA)
On-site
USD 88,000 - 149,000
Full time
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Job summary
A leading company is seeking an Associate Operations Manager to oversee the Service Operations team in Dublin, CA. You will be responsible for managing technicians, ensuring the optimal performance of robotic assets, and collaborating on hardware maintenance. This role requires strong leadership skills and experience in robotics or similar fields, offering a competitive salary and comprehensive benefits package.
Benefits
Qualifications
- 6+ years of work experience.
- Experience leading service technicians.
- Prior experience in robotics or autonomous vehicles.
Responsibilities
- Lead the Service Operations team in maximizing uptime of robot assets.
- Ensure adherence to Service SOPs and track technician productivity.
- Collaborate with Maintenance Planning for hardware upgrades.
Skills
Tools
Job description
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About The Team
DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About The Team
DoorDash Labs is an independent team within DoorDash. We're hiring an experienced leader to build our fleet management and service planning functions for robotics solutions solving business problems. If you have experience applying robotics solutions to a service loved by millions of people, then we want to talk to you!
About The Role
You will lead the Service Operations team for the East Bay market at DoorDash Labs. You will lead a team of experienced and new technicians to maximize uptime, roll out hardware upgrades, and collaboratively support our overall fleet utilization goals. You will report to the Sr. Manager, Technical Operations in our DoorDash Labs organization. This is an in-office role in the East Bay, with the primary location of Dublin, CA, though it may require sporadic travel to Oakland or SF locations for coordination with Service Engineering.
You’re Excited About This Opportunity Because You Will…
- Foster a safety-first approach to all things Service
- Lead a team of new and experienced service technicians to maximize uptime of our robot assets
- A collaborative mindset with strong communication and interpersonal skills, and a passion for developing technical talent
- Track KPIs and explain variances
- Work with Maintenance Planning to balance hardware upgrades, planned, and reactive maintenance
- Ensure adherence to Service SOPs, including Work Order and Parts flow and management at local level
- Track technician productivity to ensure we are good stewards maximizing our limited resources
- Work with Service Engineering on identified tooling/jig needs with field deployments of new platforms
- Maintain accountability and uptime of all tools and equipment to support Service Operations
We’re Excited About You Because You Have…
- 6+ years of work experience
- Experience leading service technicians and teams
- Prior experience in robotics, electric or autonomous vehicles or aircraft
- Experience with work order management and Key Performance Indicators including standard/flat rate times, mean time between failure (MBTF) and mean time to repair (MTTR)
- Experience with JIRA, MaintainX and other service tools and systems
- Believe in 1% improvement every day
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
$88,700—$149,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesSoftware Development
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