Associate Operations Manager

CloudKitchens; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

CloudKitchens is seeking an Associate Operations Manager in New York to oversee daily facility operations, ensure maintenance, onboard prospective partners, and deliver top-notch customer support.

You will lead a facility team, manage onboarding, and drive retention through proactive relationship management and performance optimization.

Qualifications

• 2 years of experience in operations management (preferred).
• Experience leading teams and managing restaurant operations (preferred).
• Strong customer service and relationship-building skills (preferred).

Responsibilities

• Lead and train a facility team, handle scheduling, training, and performance management.
• Oversee order fulfillment and ensure excellent customer service.
• Manage janitorial team; enforce cleaning and sanitation protocols per health regulations.
• Foster a positive, inclusive work environment across teams and departments.
• Conduct facility tours and lead sales pitches to restaurants and potential partners.
• Maintain relationships to set expectations and identify value-added opportunities.

Skills

Operations Management

Team Leadership

Restaurant Management

Job description

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.

What you’ll do

As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.

Team Management

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
• Manage an efficient order fulfillment process and deliver excellent customer service.
• Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments.
• Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
• Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out.

Customer Support and Retention

• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.

Administrative & Strategic

• Participate in planning sessions with management and peers, utilizing data to make decisions.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.

Building Repair and Maintenance

• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines with training and support from subject matter experts.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.

What we’re looking for

• Operations Management: 2 years (Preferred)
• Employee Management/Assistant Management: 2 years (Preferred)
• Restaurant Management: 2 years (Preferred)