Associate, New Verticals - Fulfillment Strategy & Operations

DoorDash; New York (NY); On-site; USD 56,000 - 95,000; Full time

Job summary

An established industry player is seeking an Associate for their New Verticals team, focusing on fulfillment strategy and operations. In this role, you will analyze data to enhance delivery quality across various sectors, including grocery and retail. Collaborating with cross-functional teams, you'll strategize and implement innovative product features that drive business success. This position offers a unique opportunity to make a significant impact in a rapidly evolving company that is redefining delivery services beyond food. If you're passionate about data and eager to lead initiatives that improve customer satisfaction, this role is perfect for you.

Qualifications

• 1-3+ years of experience in consulting, strategy, operations, or tech.
• Strong analytical skills with a data-driven mindset.

Responsibilities

• Analyze data to drive business decision-making and improve metrics.
• Lead cross-functional teams to develop product features.

Skills

Data Analysis

Strategic Planning

Problem Solving

Communication

Team Leadership

Education

Bachelor's Degree

Tools

Excel

SQL

Job description

Associate, New Verticals - Fulfillment Strategy & Operations

About the Team

New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail).

Our Catalog, Fulfillment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.

About the Role

We are looking to build out our team with a few Associates who will focus on a variety of strategic and operational initiatives on the New Verticals Fulfillment pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality across our Convenience, Grocery, Alcohol, and Retail businesses. Your work will be highly visible and impactful, and involve partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Fulfillment, Logistics & Catalog group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position.

You’re excited about this opportunity because you will…

• Analyze: You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, and coming up with improvement opportunities.
• Strategize: You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will help these teams identify opportunities for enhancing our existing product offering and methods to improve delivery quality.
• Lead: You will help lead cross-functional work streams of Engineers, Data Scientists and Designers to develop best in class product features that will enhance the quality of New Vertical deliveries.
• Own: You love owning problems end-to-end. You display ownership for the products and business lines that you are responsible for. You never shy away from raising your hand to solve ambiguous problems and are able to motivate and empower your teammates to go above and beyond.

We’re excited about you because…

• You’re analytical. You have a data-driven mindset, live and breathe numbers, and use them to understand problems and tell stories. You’re very comfortable using Excel and visualizing data (SQL experience is a bonus!)
• You have 1-3+ years of experience. Ideally in consulting, strategy, operations, technology, banking, food & beverage, high-growth startups, etc.
• You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
• You have a completed Bachelor’s Degree.

Applications for this position are accepted on an ongoing basis.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within the United States.

$56,500 — $95,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.