Associate, New Verticals - Fulfillment Strategy & Operations

DoorDash; Chicago (IL); On-site; USD 74,800 - 110,000; Full time

Benefits offered by this job

401(k) plan with employer matching

16 weeks of paid parental leave

Wellness benefits

Paid time off and sick leave

Job summary

DoorDash is seeking an Associate to join the New Verticals Fulfillment pod, focusing on strategic and operational initiatives. You will lead the development of product features that enhance order quality across Grocery, Alcohol, and Retail sectors.

Your analytical skills and experience will guide data-driven decisions, while cross-functional collaboration will help you motivate teams. A Bachelor's degree and relevant experience are required for this impactful role in Chicago.

Qualifications

• 1–3+ years of relevant experience in consulting, strategy, operations, or technology.
• Ability to operate at high-level strategy and low-level detail.
• Experience in high-growth startups preferred.

Responsibilities

• Analyze data to drive business decisions and identify improvement opportunities.
• Own and deliver on improving key metrics and create annual plans.
• Lead cross-functional teams to develop product features.

Skills

Analytical and data-driven

Excel proficiency

SQL experience

Problem-solving skills

Education

Bachelor's Degree

Job description

About The Team

New Verticals is an exciting team at DoorDash building and scaling new ways to delight customers beyond restaurant deliveries, including Grocery, Convenience, Alcohol, and Retail.

Our Catalog, Fulfillment, and Logistics team has three major mandates: to effectively onboard merchants, fulfill every order with speed and accuracy, and improve our logistics network. We identify efficiencies, build product tooling, and launch operational processes at scale. You will own metrics, pull operational and product levers, and drive impactful results across our Grocery, Convenience, Alcohol, and Retail businesses.

About The Role

We are looking to build out our team with an Associate who will focus on strategic and operational initiatives on the New Verticals Fulfillment pod. You will lead the scoping, go‑to‑market, and iteration of cutting‑edge product features to help DoorDash improve order quality across our Convenience, Grocery, Alcohol, and Retail businesses. You will work on improving Dasher tooling and technology to make them more efficient in store. Your work will be highly visible and impactful, involving partnership with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Fulfillment, Logistics & Catalog group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position.

You’re Excited About This Opportunity Because You Will…

• Analyze: Work with data to drive business decision‑making. Talk to customers, unpack feedback, and identify improvement opportunities.
• Strategize: Own and deliver on improving key metrics, create quarterly and annual plans aligned with product capabilities, and identify opportunities to enhance our existing product offering and delivery quality.
• Lead: Help lead cross‑functional work streams of Engineers, Data Scientists and Designers to develop best‑in‑class product features that enhance the quality of New Vertical deliveries.
• Own: Embrace end‑to‑end ownership of problems, solve ambiguous problems, and motivate teammates to go above and beyond.

We’re Excited About You Because…

• You’re analytical, data‑driven, and comfortable using Excel and visualizing data (SQL experience is a bonus).
• You have 1–3+ years of relevant experience in consulting, strategy, operations, technology, banking, food & beverage, high‑growth startups, etc.
• You solve problems from first principles and resist “this is how it’s always been done” thinking.
• You operate comfortably at both high‑level strategy and low‑level detail, inspiring a team while digging into weeds.
• You have a completed Bachelor’s Degree.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

$74,800 — $110,000 USD (national base pay range for the United States, including Illinois and Colorado).

Benefits

DoorDash offers a comprehensive benefits package to all regular employees, including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation + 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (≈6.7 hours/month if working 40 hours/week; ≈3.4 hours/month if working 20 hours/week) and paid sick time accrued at 1 hour for every 30 hours worked (≈5.8 hours/month if working 40 hours/week; ≈2.9 hours/month if working 20 hours/week).

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and iterate to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door‑to‑door delivery and now serves as a platform for any and all goods.

DoorDash is growing rapidly and changing constantly, giving team members the opportunity to share unique perspectives, solve new challenges, and own their careers. We are committed to supporting employees’ happiness, health, and well‑being by providing comprehensive benefits and perks, including premium healthcare, wellness expense reimbursement, paid parental leave, and more.

Statement of Non‑Discrimination

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior such as stereotyping. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce—people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.