Associate Mortgage Loan Specialist

ncsecu; Raleigh (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

SECU is seeking an entry-level Associate Mortgage Loan Specialist to guide members through the real estate loan process and provide expert support from application to approval.

You will assist with applications, verify income, explain options, and coordinate with the lending processing team to ensure smooth service.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Completion of Real Estate Lending Program within 6 months.
• Must demonstrate high integrity and excellent communication skills.

Responsibilities

• Assist real estate loan applications and serve as primary contact for applicants.
• Underwrite and recommend loan decisions considering risk and borrower ability to repay.
• Verify income documents including tax returns to inform approvals/denials.
• Educate members on mortgage options and required documentation.
• Coordinate with Real Estate Lending Processing Center and branch staff.

Skills

Communication skills

Networking

Integrity

Customer service

Education

High school diploma or GED

Bachelor's degree preferred

CCUE Certification

AA/AS via NC-CTP

Tools

MARGO Platform

Loan Origination System (LOS)

Excel

Elevate Training

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

Entry level real estate lending position with focus on development and training. The Associate Mortgage Loan Specialist position is responsible for obtaining the required knowledge and experience needed to guide current and prospective members through the real estate loan application process.

Duties

• Receive and assist in the completion of real estate loan applications, while serving as the primary point of contact for applicants during the origination process.
• Assess, underwrite, and make recommendations for decision on loan applications considering applicant(s) credit worthiness, ability to repay, collateral valuation, and organizational risk. Communicate approval or denial decisions to members in a clear and professional manner.
• Evaluate and verify income documentation, including personal and business tax returns, to make informed approval or denial decisions.
• Counsel potential home buyers and existing homeowners, while taking complete and accurate real estate loan related applications and obtaining required documentation to facilitate initial loan approval with assistance when needed.
• Seek guidance for complex lending situations and approval authority from an MLS or above.
• Proactively stay updated on market trends, interest rates, and changes in lending policies and regulations to provide members with accurate and timely information.
• Assist membership with servicing of existing mortgage and home equity loans.
• Follow up with prequalified applicants and on other leads in a timely and effective manner.
• Price and disclose loan applications by determining the interest rates and fees associated with a loan, based on factors such as borrower's creditworthiness, loan amount, term and market conditions.
• Successful completion of Consumer Lending Program courses and subsequent exam is required. After completion and proficiency shown, granted initial lending limits (Tier 1) with SVP recommendation.
• Coordinate member engagement with the Real Estate Lending Processing Center within Loan Administration.
• Maintain a comprehensive knowledge of all real estate lending products, policies, procedures, and regulatory compliance.
• Educate members on available services and make referrals for other Credit Union products and services based on their needs.
• Ensure well documented, easy to review loan application history notes within the Loan Origination System.
• Work with Lending Contact Center to provide assistance with mortgage lending calls when needed.
• Support branch employees with all real estate related needs and ensuring employees have the information needed to be comfortable referring all potential applicants to discuss mortgage lending opportunities.
• Work various contact and follow-up reports to cultivate member engagement throughout the home buying process and make SECU their lender of choice.
• Assist as needed with community engagement by meeting with realtors and other third parties as well as attending community events to build and maintain mortgage loan volume.
• Consumer unsecured lending as assigned.
• Answer phone and perform other clerical duties as needed.
• Complete additional tasks as assigned by management.
• Participate in additional training and continuing education to enhance knowledge of mortgage originations.

Requirements

Must have high school diploma or GED equivalent. Preferred - bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).

• Attend Excel and Elevate - New Employee Training (E&E).
• Real Estate Lending Program (RELP) completed within 6 months. The following 10 Core Modules will be completed after E&E and subsequent training sessions:
  • Checking Accounts
  • Member Eligibility
  • Money Market Share Accounts
  • SECU Policies Overview
  • Share Accounts
  • Lending Overview
  • NCUA Coverage
  • Cooperative Principles
  • Member Access

• Additional Modules Required:
  • SECU's Member-Facing Websites
  • Branch Security Measures
  • Account Titling & Designations
  • Funds Transfer
  • Member Identification
  • Check Acceptance
  • MARGO Platform
  • Account and Profile Maintenance
  • Advances
  • Safe Deposit Boxes

• Previous SECU and/or lending experience preferred.
• Minimum tier one lending limits assigned at this level.
• Completion of all requirements of the Associate MSO position preferred, but at a minimum must learn the following quick actionable items:
  • Notaries
  • Safe deposit box entrance
  • Opening and closing of the branch
  • Front desk duties
  • Other dual control assistance as needed.
• Approving Wires and Cashier's Checks

• Must possess the highest level of integrity and objectivity.
• Must possess excellent communication skills, both verbal and written.
• Must be able to communicate with SECU personnel, VPs, SVPs, attorneys, members, appraisers, realtors, etc.
• Must have strong networking and relationship development skills.
• Meets compliance and reg

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