Associate, ML Data Operations, GO-AI Operations

Amazon; Indiana (PA); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

Amazon's Data Auditing Operations team seeks an Associate to perform video/image audits for stowing accuracy in fulfillment centers. You will watch hundreds of videos per shift, make precise judgments, and respond quickly to maintain inventory quality.

This 6-month contract role requires handling 9-hour shifts, with breaks, and a mix of in-office and remote work as needed. Bachelor’s degree required.

Qualifications

• Willingness to work in a non-tech role for an initial 6-month contract
• Ability to audit image/video/text-based jobs
• High attention to detail with blurry/low-quality media
• Willingness to work rotational shifts including nights
• Readiness to come to office for some days when required

Responsibilities

• Watch several hundred videos per shift and provide responses
• Verify or mark product locations using provided tools
• Maintain high accuracy and speed to aid defect reduction
• Work 9-hour shifts with pre-scheduled breaks; adhere to workplace policies

Skills

Attention to detail

Fast pace

Team player

Shift flexibility

Education

Bachelor's degree

Job description

Description

This team enables automation at Amazon Robotics Fulfillment centers. This team serves Amazon Internal Fulfillment Technologies & Robotics teams by enabling automation, which includes real-time & offline (image/video) data auditing services. One of the key contributions of this team is supporting the fulfillment centers in maintaining inventory accuracy.

Description

An Associate in this role is required to watch the video of the stowing action at a fulfillment center, understand it thoroughly and make best use of human judgement in combination with the tools and resources to indicate the activity captured in the video. They are expected to verify or mark the location of product through a tool while maintaining highest level of accuracy. This process helps in maintaining the fulfillment center's stow quality. This is an operational role. Under general supervision, the Associate performs precise and thorough video/image audits with high degree of accuracy and speed, thus aiding defect reduction.

Key job responsibilities

The Associate has to watch several hundred videos in a shift and provide responses by following goals on accuracy (quality), speed (productivity) and right / acceptable practices. Associates are required to take breaks at the pre-defined slots and ensure 6.8 to 7 hours’ time per day is spent to answer the videos. Associates who are hired to work from home should maintain (1) dedicated workspace i.e., table, chair & sufficient lighting (2) workspace / work related data shouldn’t be accessed by anyone other than employee

The Candidate Is Expected To Demonstrate

• Willingness to work in Non-tech role for contract duration of 6 months
• Ability to audit image/video/text based Jobs
• Ability to identify details from blurry, less sharp videos and provide correct response. Requires high level of attention & focus on screen
• Willingness to work on incremental targets/goals on quality & productivity
• Fast Pace of implementation & consistent performance
• Ability to work in rotational shifts (including night shifts), remote teams and exceptionally good team player
• Readiness to come to office for few days (when required, applicable for associates working from home)
• Willing to switch ON laptop camera while on virtual meetings.

A day in the life

Associates work in 24x7 environment with rotational shifts. Associates would be working in a 9 hour shift, including pre-scheduled breaks. The shift timings would be subject to change every 3-4 months or as per business requirement. In case associate is working in night shift, night shift allowance will be provided as per applicable Amazon’s work policy.

Weekly Offs: Rotational two-consecutive day off (it is a 5-day working week with 2 consecutive days off, not necessarily Saturday and Sunday) or as per business discretion.

About The Team

Data Auditing Operations team provides human support to Amazon Fulfillment facilities with goal of enabling hands-free active stowing through visual audits on videos/images. Videos with brief duration (typically between 15 and 20seconds) are sent to Operations Team for humans to audit them with information on products being stored at fulfilment centers. For business use, these videos must be thoroughly reviewed and audited using best human judgement. The effectiveness of automated process will be increased by using videos that Associates have audited. This process helps maintaining stow quality at fulfillment center and Associate will be further evaluated for performance improvements/coaching.

Basic Qualifications

• Bachelor's degree

Preferred Qualifications

• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Maharashtra - D80

Job ID: A10554332