Associate Member Advocate

eHealthinsurance Services, Inc.; United States; Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive training and support

Positive and collaborative work环境

Meaningful impact on member community

Job summary

eHealth is seeking enthusiastic, customer-focused individuals to join our Member Loyalty Team as seasonal unlicensed Associate Member Advocate. You’ll handle post-enrollment calls, assist with plan questions, and support member retention.

The role is temporary, ending December 8, 2026, with shifts from 5:00 AM to 6:00 PM PST, including weekends and overtime during peak enrollment. We offer competitive hourly wages, comprehensive training, and a collaborative work environment.

Qualifications

• Experience in customer service or call center environments.
• Ability to handle high call volumes and multitask effectively.
• Familiarity with dialing systems and standard office applications.
• Reliable high-speed home internet connection (50 Mbps down, 10 Mbps up).

Responsibilities

• Handle inbound customer service calls from existing members and resolve plan questions.
• Verify enrollment of new clients and complete post-enrollment activities.
• Explain plan benefits and assist members with using their benefits.
• Make outbound calls and document interactions accurately.
• Follow scripts and use tools to locate client information and outcomes.

Skills

Customer service

Call center experience

Strong communication

Multitasking

Office applications

Dialer usage

Reliable internet

Job description

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We're creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We're always on the lookout for creative opportunities to do right by our customers, and each other. Together, we're creating a better way to work, united by our common passion to make a difference.

Job Description

eHealth is looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as seasonal unlicensed Associate Member Advocate. In this role, you will be responsible for taking customers through the post-enrollment journey, answering both inbound and outbound customer service calls fluidly, handling a high volume of calls, and providing exceptional support to enhance member satisfaction and retention to eHealth. This is a temporary position that will end on December 8, 2026. Must be able to work 5:00 AM-6:00 PM PST, including weekends as needed. Available to work extended hours and overtime during the Annual Enrollment Period, October 15th to December 7th. Ability to do outbound outreach.

What you'll do:

• Handle inbound customer service calls from existing members, addressing questions about their plans, resolving issues between carrier and member, and providing information about our complimentary services.
• Verify enrollment of new clients and complete post-enrollment activities to assist customer in their newly enrolled plan.
• Identify and resolve member issues efficiently and effectively, ensuring a positive experience.
• Assist members with questions related to their current plan, explain benefits included in their plan and how to use them.
• Make outbound calls using a dialer and complete post-enrollment activities along with helping members utilize their plan benefits included in their plans.
• Accurately use the script on screen and tools provided to help find client information, answer questions about our member's plan, efficiently document notes and outcome of the interaction.
• Demonstrate eHealth's values in your behaviors, practices, and decisions.

Who you are:

• You have strong organizational, interpersonal, and communication skills
• You have previous customer service experience, preferably in a call center or similar environment.
• You have the ability to handle high call volumes and manage multiple tasks simultaneously.
• You have proficiency in using a dialer and other computer applications.
• You have high speed hardwired home internet connection with 50 Mbps download and 10 Mbps upload.
• You have a high level of integrity and customer focus
• You are comfortable with desktop computers, including knowledge of Office applications and web browsing.
• You have the ability to work any shift between the hours of 5:00AM PST and 6:00PM PST and extended hours and overtime if applicable during the Annual Enrollment Period.
• You must be able to work Saturdays and Sundays.

What We Offer:

• Competitive hourly wage
• Comprehensive training and support
• A Positive and collaborative work environment
• The opportunity to make a meaningful impact on our member community

*This role will be employed through a third-party staffing vendor and will pay $22 per hour*

*Please note the above is a summary of responsibilities; a full job description is available upon request.

- The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed.

Base pay is one component of eHealth's total rewards package, which also includes an annual performance bonus, plus an array of benefits designed to support employees' personal and professional wellness.

For more information on our total rewards offerings, please visit our career site.

- Hourly Pay Rate - - eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance.

Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth.