Associate Market General Manager

ChenMed; Orlando (FL); On-site; USD 166,652 - 238,075; Full time

Benefits offered by this job

Comprehensive employee benefits

Career development opportunities

Supportive work-life balance

Job summary

A healthcare organization is seeking an Associate Market General Manager to oversee operations across multiple medical centers in Orlando, Florida. The ideal candidate will have a strong background in healthcare administration, proven experience managing large budgets, and a commitment to exceptional patient care. Responsibilities include leading a team, driving growth and operational excellence, and ensuring compliance with healthcare regulations. Competitive salary range $166,652 - $238,075 based on experience and education.

Qualifications

• 5+ years in healthcare administration or budget management.
• 2+ years in a management or leadership role in a service environment.
• Experience managing budgets over $40M.

Responsibilities

• Oversee daily operations and manage budgets for multiple medical centers.
• Drive operational excellence and customer satisfaction.
• Lead teams and provide training for center leaders.

Skills

Business acumen

Relationship management

Strategic planning

Customer service

Project management

Communication skills

Financial management

Team leadership

Education

Bachelor's degree in business or related field

MBA in healthcare or related discipline

Tools

Microsoft Office Suite

Job description

Associate Market General Manager – ChenMed

Join our team and help transform healthcare for seniors by leading the day‑to‑day operations of multiple medical centers. This role requires a strategic, customer‑focused leader who can manage large budgets, drive growth, and foster a culture of high performance.

Essential Job Duties / Responsibilities

• Owns and operates an average annual budget of over $50M for multiple medical centers, staffing up to 150 employees and regularly servicing up to 10,000 patients per year.
• Designs, develops, and implements ongoing strategy for operational excellence and growth within the centers.
• Provides training and development for Center leaders, ensuring ongoing coaching for future mobility.
• Partners with the Regional President to support high‑quality, cost‑effective, VIP service for clinical outcomes.
• Executes key operational outcomes to meet/exceed customer, provider, and regulatory expectations.
• Communicates a clear understanding of key scorecard measurements and total quality initiatives.
• Mentors, coaches, and develops operation teams; grows the team to match business needs.
• Handles escalated issues and determines proper resolution.
• Leads growth strategy for each center around disenrollment.
• Works comfortably with financial statements and concepts in a service organization.
• Monitors office communication and performance to ensure efficient, accurate, customer‑focused operations.
• Conducts performance evaluations and disciplinary actions as needed.
• Ensures proper patient flow and accurate data handling throughout the care process.
• Collaborates with leaders to increase and retain membership.
• Applies a bias toward frugality and creativity for operational problem solving.
• Utilizes business acumen to understand and drive the business.
• Collaborates with leaders on strategic business planning.
• Demonstrates ownership, driving center success across people, finance, service, growth, and outcomes.
• Maintains awareness of the competitive healthcare environment and drives retention and exceptional service.
• Assists clinical providers with scheduling and correspondence as needed.
• Reviews reports to ensure target metrics are achieved and processes are followed.
• Conducts walk‑throughs of Centers to ensure safety and compliance.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Highly developed business acumen and relationship management skills.
• Advanced knowledge of strategic planning, resource allocation, HR modeling, leadership, and operations.
• Experience managing an entity equal to or exceeding $40M in annual revenue.
• Superior customer service principles and standards.
• Knowledge of regulatory requirements governing clinic activities.
• Proven record of driving revenue growth and controlling expenses.
• Effective influencer of executives and leaders across functions.
• Exceptional written and verbal communication skills.
• Strong organizational and project management abilities.
• Deep understanding of business controls and operations.
• High emotional intelligence, integrity, and a results‑driven work ethic.
• Passionate about delivering VIP experiences.
• Self‑starter with creative thinking and effectiveness.
• Proficient in Microsoft Office Suite and other common software.
• Willingness to travel locally and regionally up to 50%; nationwide up to 10%.
• Spoken and written fluency in English.
• Capacity for independent judgment.

Education and Experience Criteria

• Bachelor’s degree in business, healthcare, public administration, finance, economics, or related field (additional experience may substitute).
• MBA or master’s in healthcare or a related discipline preferred.
• Minimum 5 years of healthcare administration, budget management, finance, or closely related experience.
• Minimum 2 years of direct management/leadership experience in a customer/client service environment.
• Experience managing diverse functional groups strongly preferred.
• Experience overseeing a multi‑million‑dollar P&L highly desired.

Pay Range

$166,652 - $238,075 Salary (base). Final compensation depends on experience, education, geographic location, and additional factors; eligibility for bonuses or commissions.

Employee Benefits

Employee benefits information is available at https://chenmed.makeityoursource.com/helpful-documents. ChenMed offers comprehensive benefits, career development, and advancement opportunities along with a supportive work‑life balance.