Associate Manager, Transitional Care Operations

Agnello & Rogers; Chicago (IL); Remote; USD 46,000 - 113,000; Full time

Job summary

Agnello & Rogers is seeking a Manager, Transitional Care Operations to oversee a team providing high-quality patient care. This remote role encompasses responsibilities like staff management, operational oversight, and collaboration with interdisciplinary teams. Ideal candidates will have strong leadership skills, healthcare experience, and a proactive approach.

Benefits

Paid vacation and sick time

401K match options

Health, vision, and dental insurance

Opportunities for leadership development

Qualifications

• Experience in customer service setting preferred, healthcare experience a plus.
• Experience with care coordination and collaborating with interdisciplinary teams required.
• People management experience essential.

Responsibilities

• Manage and coach team of Transitional Care Coordinator Supervisors.
• Ensure transitional operations run smoothly and staff adequately.
• Lead implementation of operational initiatives and process improvements.

Skills

Flexible attitude

Proactive working style

Problem-solving orientation

Strong computer skills

Collaboration

Education

High school diploma required

College degree preferred

Tools

Microsoft Excel

Electronic medical records

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Role Description:

Oak Street Health takes a team-based approach to providing outstanding patient care. The Manager, Transitional Care Operations at Oak Street Health will primarily be responsible for managing Transitional Care Coordinator Supervisors. Transitional Care Coordinator Supervisors provide day-to-day oversight and support to the Transitional Care Coordinator (TCC) team. TCCs are an integral part of the team who help track patients across hospital and post-acute settings and help them get connected back to primary care.

This remote role will supervise TCCs supervisors, support operational initiatives, drive their team towards achieving operational and clinical outcomes measured via a variety of metrics, and generally ensure the team is running smoothly on a daily basis.

This includes but is not limited to: onboarding new TCCs, obtaining EMR access, assisting with workflow development, collaborating with Transitional Care RNs, Practice Managers, hospitals, community providers, and care teams, and ensuring the TCC team is exceeding expectations. We also expect you to be highly flexible, covering additional responsibilities, as needed. This will primarily be a remote work position.

Core Responsibilities:

• Staff Management
  
  • Serve as Transitional Care Coordinator position owner
  • Coach TCC Supervisors and recommend methods to improve TCC performance
  • Hire, train, supervise, coach, mentor and manage team
  • Audit TCC Supervisors and TCC Panels
  • Ensure that OSH is a Great Place to Work and our teams are engaged and thriving; build a culture of engagement and demonstrate the Oaky Values and Service Behaviors at all times
• Transitions Operations
  
  • Ensure Transitions operations are running smoothly and safely on a daily basis, including ensuring there is adequate staffing each day, arranging coverage for any call-offs or scheduled PTO and ensuring that all Standard Operating Procedures are followed
  • Support team in identifying, designing, and implementing process improvements
  • Lead the implementation of operational initiatives, including training the team on new initiatives and workflows
  • Track resource issues and develops solutions
  • Partner with Sr. Associate, Population Health to develop and refine reporting needs to track and report on operational processes and productivity
• Leadership
  
  • Partner with programmatic leadership to lead the Transitions operations and make collaborative decisions that support the best interests of the patients and team
  • Provide an overview of the role at leadership meetings (such as at PM, PHD, RDO Huddles and onboarding)
• Other duties, as assigned

What are we looking for?

• A flexible and positive attitude
• A proactive and adaptable working style- able to cover tasks as they arise and regularly make independent decisions regarding competing priorities
• A welcoming and nurturing attitude toward our patient population
• A problem-solving orientation and eagerness to identify process gaps and implement practical solutions
• Strong computer skills and basic knowledge of Microsoft Excel and electronic medical records
• Experience in customer service setting (specific experience in healthcare preferred but not required)

• Experience with care coordination and collaborating with an interdisciplinary team

• High level of integrity
• Proficient PC skills
• College degree preferred, high school diploma required
• People management experience
• US work authorization
• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy
• Assuming good intentions
• Creating an unmatched patient experience
• Driving clinical excellence
• Taking ownership and delivering results
• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody "Oaky" values and passion for our mission.

Oak Street Health Benefits:

• Mission-focused career impacting change and measurably improving health outcomes for medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $112,200.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 08/25/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.