Associate Manager Technical Services

PowerToFly; Town of Greece (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Stryker is seeking a Quality Engineering and Technical Services leader to oversee Metrology, Microbiology, Receiving Inspection, and related laboratories. You will manage a skilled team, drive CAPAs, and ensure regulatory compliance across QMSR, ISO 13485, and MDSAP.

Lead investigations, monitor quality metrics, and partner on cross-functional projects while supporting lab expansion and operational readiness. Fluent English required.

Qualifications

• : Bachelor’s degree in Engineering or related technical field.
• : 7+ years in Quality Engineering/Technical Services within a regulated industry.
• : 2+ years of people leadership experience.
• : Knowledge of QMSR, ISO 13485, and MDSAP requirements.
• : Experience leading root cause investigations and CAPA processes.
• : Fluent English proficiency.

Responsibilities

• : Lead technical services activities across Metrology, Microbiology, Receiving Inspection, and related labs to ensure quality compliance.
• : Manage and develop a team of engineers and quality professionals, supporting talent growth and scalability.
• : Oversee investigations of complex product and process quality issues using root cause methodologies and CAPA.
• : Provide SME in microbiology, sterilization, calibrations, receiving inspection, and quality systems.
• : Monitor quality metrics and drive improvements based on data analysis.
• : Ensure compliance with QMSR, ISO 13485, and MDSAP requirements.
• : Support cross-functional projects and lab expansion while meeting timelines.
• : Serve as operational backup for the Technical Services leader.

Skills

Bachelor's degree in Engineering

Quality Engineering

People leadership

QMSR ISO13485 MDSAP

Root cause investigations CAPA

Fluent English

Education

Bachelor's degree in Engineering

Job description

What You Will Do

• Lead technical services activities across Metrology, Microbiology, Receiving Inspection, and related laboratory operations to ensure compliance with quality and regulatory requirements.
• Manage and develop a team of engineers and quality professionals, supporting talent growth, performance management, and organizational scalability.
• Oversee investigations of complex product and process quality issues using root cause analysis methodologies and corrective and preventive action processes.
• Provide subject matter expertise in microbiology, sterilization, calibrations, receiving inspection, and quality systems.
• Monitor quality performance metrics, including defects, yield, scrap, nonconformances, and complaints, and implement improvement actions based on data analysis.
• Ensure compliance with applicable regulatory and quality standards, including Quality Management System Regulation, ISO 13485, and Medical Device Single Audit Program requirements.
• Support cross-functional projects, laboratory expansion initiatives, and operational readiness activities while meeting project timelines and deliverables.
• Serve as the operational backup for the Technical Services leader, ensuring continuity of decision-making, prioritization, and execution across the organization.

What You Will NeedRequired Qualifications

• Bachelor's degree in Engineering or a related technical field.
• Minimum 7 years of experience in Quality Engineering, Technical Services, Microbiology, Sterilization, Calibrations, Receiving Inspection, or related quality functions within a regulated industry.
• Minimum 2 years of people leadership experience.
• Knowledge of Quality Management System Regulation (QMSR), ISO 13485, and Medical Device Single Audit Program (MDSAP) requirements.
• Experience leading root cause investigations, corrective and preventive actions, and nonconformance management processes.
• Fluent English proficiency.

Preferred Qualifications

• Experience in the medical device industry.
• Experience managing laboratory operations, quality systems, or technical services teams in a manufacturing environment.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.