Associate Manager, Strategy and Operations - Fraud

DoorDash; United States; On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

Equity grants

401(k) matching

Paid parental leave

Wellness benefits

Comprehensive health benefits

Job summary

DoorDash is seeking an Associate Manager in Strategy & Operations to reduce fraud costs, accelerate growth, and build scalable solutions for protection across Consumers, Dashers, and Merchants.

You are a data-driven, truth-seeking operator who combines business context with analytics to implement tailored solutions and align stakeholders. 4+ years in related roles and proficiency in SQL/Excel are required.

Qualifications

• 4+ years of experience in management consulting, strategy, bizops, investment banking, analytics or related experience.
• Experience leading large projects, hitting goals, and succeeding in a team environment.
• Proven problem-solving and analytical skills; proficiency in SQL and Excel are required.

Responsibilities

• Define and implement DoorDash's strategy in new areas and deliver direct business impact.
• Analyze fraud vectors across DoorDash's platform and identify bad actors while improving user experience.
• Influence and engage across the company by partnering with product, engineering, analytics, and cross-functional teams.
• Improve through experimentation by using data-driven decisions to reduce fraud and accelerate growth.

Skills

SQL

Excel

Problem-solving

Education

Bachelor's degree

Job description

About The Team

The Strategy & Operations team is looking for an Associate Manager to reduce the cost of fraud, accelerate growth, and build solutions to protect our platform from would-be fraudsters. You'll specifically be focused on creating our strategy and executing against ambitious goals to prevent fraud and accelerate growth. You'll grow familiar with our three audiences — Consumers, Dashers and Merchants. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.

About The Role

You are a data-driven, truth-seeking, and strategic operator. You combine business context and analytics to tackle complex problems and implement tailored solutions, while bringing others along in your thinking. Sounds like you? Read on...

You're Excited About This Opportunity Because You Will…

• Have a chance to define and implement DoorDash's strategy in new areas and be responsible for delivering direct business impact to DoorDash
• Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
• Influence and engage across the company – partner with the product, engineering, and analytics, and cross-functional teams to establish goals and build strategic programs
• Improve through experimentation – use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth

We're Excited About You Because You Have…

• 4+ years of experience in management consulting, strategy, bizops, investment banking, analytics or related experience; high-growth tech experience preferred
• Experience leading large projects, hitting goals, and succeeding in a team environment
• Proven problem-solving and analytical skills; proficiency in SQL and Excel are required
• Bachelor degree required

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$105,400-$155,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.