Associate Manager Residency Administrator

Banner Health; Phoenix, Northern (AZ, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Banner Health is seeking an experienced leader to oversee medical education programs within a department, ensuring accreditation, recruitment, and the day‑to‑day operations of residency and/or fellowship programs in line with ACGME standards.

You will lead and mentor a team of program coordinators, collaborate closely with Program Directors and GME leadership, and serve as a bridge between internal stakeholders and external accreditation agencies—driving continuous improvement and operational

Qualifications

• Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.
• Must have C‑TAGME or acquire the certification within two years.
• Must possess or obtain active Notary Public commission within 90 days of hire.
• Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in a healthcare related field.
• Requires strong research and organizational abilities.
• Requires excellent interpersonal skills.
• Must have the ability to guide and lead others.
• Requires demonstrated negotiation and persuasion skills.

Responsibilities

• Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements.
• Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.
• Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity.
• Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary.
• Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner.
• Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.
• Interviews, selects, and hires qualified department team members.
• Provides formal training, orientation and on‑the‑job training.
• Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.
• Accountable for the daily operational performance of the department.
• Makes decisions – guided by policies, procedures and accreditation requirements.
• Improves efficiency and accomplishes operational objectives.
• Serves as a role model and resource person for providing exceptional customer service.
• Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.
• Builds and supports effective relationships with internal and external stakeholders and organizations.
• Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education.
• Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.
• Coordinates recruitment and interview events and logistics.
• Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.
• Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff.
• Work performed is reportable to the Graduate Medical Education Leaderships.
• Serves on at least one GME subcommittee annually.
• Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians.
• Maintains discretion relative to confidential and sensitive residency/fellowship issues.
• Internal contacts include physicians, administration, and employees.
• External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

Skills

Medical education coordination

Leadership

Relationship building

Communication

Education

Bachelor’s degree in business, human relations or related field

C‑TAGME certification

Notary Public commission within 90 days of hire

Job description

Primary City/State: Phoenix, Arizona Department Name: Medical Educ Admin-Hosp Work Shift: Day Job Category: Administrative Services

Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients.

This exciting opportunity puts you at the heart of shaping the next generation of physicians — overseeing accreditation, recruitment, and the day-to-day operations of dynamic residency and/or fellowship programs in alignment with ACGME standards. You'll lead and mentor a dedicated team of program coordinators, collaborate closely with Program Directors and GME leadership, and serve as a vital bridge between internal stakeholders and external accreditation agencies — all while championing continuous improvement and operational efficiency. If you're ready to lead with purpose, innovate with confidence, and grow within one of the nation's leading nonprofit health systems, Banner Health wants to hear from you.

Schedule: Monday through Friday, 7:30AM to 5:00PM

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics.

POSITION SUMMARY

This position supervises and oversees the operations of medical education within a specific department. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education program. This dual position provides front‑line leadership to team members while organizing, supervising, and coordinating Graduate Medical Education (GME) program(s). Works both independently and collaboratively with GME to support the development, implementation, maintenance, monitoring, and continuous improvement of the assigned GME programs. Uses specialized GME knowledge, judgment, and skills necessary to guide program coordinators to organize and document all medical education activities for assigned programs. Accountable for the activities required for accreditation, recruitment, and effective operation of the medical education programs.

CORE FUNCTIONS

1. Manages the operations of the residency and/or fellowship program including, but not limited to compliance with ACGME, program requirements, and institutional requirements. Establishes and maintains databases of information for accreditation reporting, surveys, licensure, credentialing, audits, and other reporting.
2. Supervises the day to day activity of team members who provide administrative support to GME programs ensuring a high level of productivity. Continuously monitors the functioning of GME processes and recommends changes to operational procedures as necessary. Brings to leaderships attention any potential problems, serious issues, or situations that have not been resolved in a timely manner. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization.
3. Interviews, selects, and hires qualified department team members. Provides formal training, orientation and on‑the‑job training. Ensures the ongoing competency of team members through coaching and the evaluation of team member performance in a fair and consistent manner.
4. Accountable for the daily operational performance of the department. Makes decisions – guided by policies, procedures and accreditation requirements. Improves efficiency and accomplishes operational objectives. Serves as a role model and resource person for providing exceptional customer service. Works within budgetary/financial objectives set by finance and monitors monthly financial reports for variances and adheres to the annual budget.
5. Builds and supports effective relationships with internal and external stakeholders and organizations. Coordinates activities, reviews work, exchanges information, and/or resolves problems related to graduate medical education. Lead and participates in institution wide improvement activities through sharing lessons learned and best practices to facilitates continuous improvements.
6. Coordinates recruitment and interview events and logistics. Ensure all annual credentialing and other hospital and Department requirements are met for each trainee within the assigned program.
7. Collaborate with the Program Director, APD, and/or Program Chief(s) to design and implement yearly rotation and vacation schedules for house staff. Work performed is reportable to the Graduate Medical Education Leaderships. Serves on at least one GME subcommittee annually.
8. Maintains accurate records on all current and former house staff necessary to verify successful completion of residency program using the Residency Management Software Prepares all cyclical reports for residents, staff and attending physicians. Maintains discretion relative to confidential and sensitive residency/fellowship issues.
9. Internal contacts include physicians, administration, and employees. External customers include various medical education accreditation agencies and federal, state and local regulatory agencies for medical education.

MINIMUM QUALIFICATIONS

• Must possess knowledge of medical education coordination as normally obtained through the completion of a bachelor’s degree in business, human relations or related field.
• Must have C‑TAGME or acquire the certification within two years.
• Must possess or obtain active Notary Public commission within 90 days of hire.
• Must possess an understanding of graduate medical education as normally demonstrated with five years of experience in a healthcare related field.
• Requires strong research and organizational abilities.
• Requires excellent interpersonal skills.
• Must have the ability to guide and lead others.
• Requires demonstrated negotiation and persuasion skills.

PREFERRED QUALIFICATIONS

• Leadership experience preferred.
• Experience in graduate medical education preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit‑eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug‑free work environment.