Associate Manager PT 20-29 hours - Phoenix Premium

Tumi Holdings Inc; Chandler, Northern (AZ, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Work-life balance

Training

Employee Discount

Paid time off

Employee Assistance Program (EAP)

401(k) with a company match

Incentive program eligibility

Job summary

Tumi is seeking an Associate Manager for our Retail team in Chandler, AZ. You will create a premium client experience that reflects the brand ethos while building strong relationships and driving sales through outstanding service.

The role emphasizes client service, a passion for luxury markets, and an entrepreneurial spirit. You will lead training, coaching, and development to elevate store performance and client engagement.

Qualifications

• Commitment to client service and luxury lifestyle markets.
• Passion for luxury, travel, fashion, and lifestyle markets.
• Entrepreneurial spirit with growth mindset.

Responsibilities

• Meet and exceed individual and store goals for personal sales and KPI metrics such as conversion, DPT, UPT, and Client Data Capture.
• Lead and develop associates; coach and provide ongoing training with quarterly development goals.
• Provide constructive feedback and foster a 360-degree coaching culture.
• Communicate effectively up, across, and within the team; maintain high ethical standards.
• Ensure payroll accuracy and compliance with company policies and procedures.
• Maintain visual merchandising standards and deliver a superior client experience.

Skills

Client service

Leadership

Communication

Team collaboration

Sales

Job description

Associate Benefits:

• Work-life balance
• Training
• Employee Discount
• Paid time off
• Employee Assistance Program (EAP)
• 401(k) with a company match
• This position may be eligible to participate in a company incentive program.

Your role at Tumi:

As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets.

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:

Performance to Goals:

• Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

• Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
• Take pride in work and strive for excellence.
• Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

• Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
• Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.

Communication and Relationship Building:

• Exercise strong written and verbal skills.
• Adapt communication skills upwards, laterally and to their team.
• Demonstrate ethical conduct when completing job duties.
• Promote the organization’s business goals and adapt flexibly to change.
• Ability to remain calm and deescalate situations.
• Collaborate effectively with team.

Compliance:

• Manage personal timecards to ensure payroll accuracy.
• Maintain Tumi University Training.
• Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

• Ensure the store follows the visual guidelines and directives.
• Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies.
• Ensure a consistent superior client experience.